General Responsibilities

• Oversee and manage team members to ensure smooth daily operations, consistent service quality, and strong team performance.
• Implement and maintain J&TJ operational standards, including Daily Concept Workflow, stock control, shift planning, and customer experience.
• Monitor store sales performance, P&L, and KPIs, identifying opportunities to improve efficiency, profitability, and overall store performance.
• Support the recruitment, onboarding, training, and development of team members through continuous feedback, coaching, and e-Campus learning.
• Ensure compliance with health, safety, and food hygiene regulations within the store.
• Work closely with the Operations Manager, HR, Supply Chain, and Training departments to ensure smooth store operations and alignment with business objectives.
• Ensure proper inventory management, stock availability, ordering, and waste control to maintain operational efficiency.
• Lead daily store operations, ensuring proper staffing, effective shift management, and consistent execution of brand standards.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs.
• Handle customer feedback and complaints professionally, ensuring a positive customer experience.
• Responsible of pre-opening and opening of new stores including store setup, staffing, onboarding, and training.
• Ensure operational reports, business cases, and commercial activities are accurately maintained through J&TJ retail systems.
• Uphold and protect J&TJ brand values, creating a positive working environment and maintaining a consistent customer experience.

Expectations

• Build and maintain a high-performing store team with clear responsibilities and strong leadership.
• Drive store sales performance while maintaining effective cost control, waste management, and profitability.
• Ensure consistent implementation of J&TJ operational standards and guidelines.
• Act as a role model by leading through example, maintaining brand integrity, and fostering a positive, inclusive team culture.
• Maintain a hands-on approach, actively supporting team members during daily operations and peak hours.
• Ensure effective communication with the Operations Manager regarding store performance, challenges, and improvement opportunities.

Education

• Bachelor's degree in Hospitality Management, Business Administration, or equivalent preferred.
• Food Safety / HACCP certification is an advantage.

Qualifications & Skills

• Strong leadership, team management, and coaching skills.
• Proven ability to manage daily F&B store operations.
• Good financial and commercial understanding (P&L, cost control, sales targets, and KPI analysis).
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage schedules, inventory, and operational priorities effectively.
• Proficient in MS Office and comfortable using operational systems (WP2, retail.joejuice.com).
• Fluent in English and Greek.

Experience

• Minimum 7–10 years of experience in the F&B or hospitality industry, including at least 3–5 years in a managerial or store leadership position.
• Experience managing teams, store performance, and daily operations.
• Previous experience within an international F&B brand, franchise, or high-volume environment preferred.

Key Competencies

• Operational excellence and attention to detail.
• People-oriented leadership and team motivation.
• Commercial awareness and results-driven mindset.
• Strong problem-solving and decision-making skills.
• Customer-focused approach and commitment to service excellence.
• Adaptability and ability to thrive in a fast-paced, growth-oriented environment