Customer Contact Centre Agent, Larnaca – CCA/10/26

On behalf of our client, a company operating in the aviation industry, we are seeking to recruit a Customer Contact Centre Agent to join their team in Larnaca. The successful candidate will provide customer support for reservations, travel enquiries and service requests through telephone, email, social media and other digital channels. On-the-job training will be provided.

Key Responsibilities:

• Provide customer service through telephone, email, website, social media and other digital channels.
• Respond accurately and efficiently to customer enquiries, aiming to resolve issues at first contact and within agreed service levels.
• Process flight reservations, ticketing transactions, schedule changes and other travel-related requests.
• Handle customer complaints professionally and work towards timely and satisfactory resolutions.
• Follow up on customer enquiries and cases to ensure a positive customer experience.
• Escalate complex cases to the appropriate departments when required.
• Promote airline products, services and ancillary offerings in line with customer needs.
• Achieve individual and team performance targets while maintaining high service standards.
• Contact customers regarding booking updates, service information and promotional campaigns when required.
• Maintain accurate customer records and document interactions in company systems.

Qualifications:

• Previous experience in the aviation industry, customer service, hospitality, tourism or a contact centre will be considered an advantage.
• A college or university degree will be considered an advantage.
• Knowledge of airline reservation systems and/or Global Distribution Systems (GDS) will be considered an advantage.
• Excellent verbal and written communication skills in Greek and English.
• Knowledge of Russian, French or Italian will be considered an advantage.
• Strong customer service, communication and problem-solving skills.
• Good computer literacy and the ability to learn new systems and applications quickly.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work on a rotating shift schedule.
• EU citizenship or a valid permit to work in Cyprus.

Remuneration / Benefits:

• Staff travel tickets, subject to company policy.
• Medical coverage for employees and their dependants.
• Training and professional development opportunities.
• Access to an employee discounts programme.
  

The contact centre operates between 08:00-20:00 (8-hour shifts between these hours).

5 days working – 2 offs per week

If you are interested please apply here: https://recruitcrm.io/apply/17925766576010114171VIB