IDC INEX LTD is looking for a smart, technically curious and customer-focused Smart Office Support Engineer to help maintain and support modern workplace technologies. This role combines traditional IT support with smart office systems, including access control, video conferencing and security technologies.

Responsibilities

• Provision, configure and deploy laptops and workstations for employees.
• Support users with hardware, software and connectivity issues.
• Install and maintain operating systems, applications and security updates.
• Troubleshoot Microsoft Windows and productivity tools.
• Provide onsite and remote support to employees.
• Support and troubleshoot CCTV, Face Recognition and Access Control systems, as well as video conferencing solutions.
• Carry out routine morning systems checkups.
• Coordinate with vendors, service providers and the internal expert team when needed.
• Maintain accurate documentation of systems, procedures and support activities.

Required skills and qualities

• Genuine interest in technology and learning new systems.
• Good communication skills and a professional customer service attitude.
• Ability to explain technical concepts to non-technical users.
• English proficiency. Russian and Greek abilities would be nice.
• Driving licence and own car for extra mobility when needed.

Technical requirements

Experience with some of the following is desirable:

• Microsoft Windows administration.
• Active Directory user management.
• Laptop and desktop hardware support.
• Basic networking concepts such as IP addressing, DNS, DHCP and Wi-Fi.
• Video conferencing platforms and meeting room systems.
• Access control, Face ID or CCTV systems.
• Mobile device support.

Nice to have

• Ability to diagnose issues methodically rather than relying solely on documentation.
• Experience supporting users in a corporate environment.
• Exposure to enterprise IT systems.
• Experience with ticketing systems.
• Knowledge of cybersecurity best practices.

We offer

• Competitive salary.
• Professional and international working environment.
• Opportunity for professional growth and development.
• Best office in Paphos.
• 21 days of paid annual leave.
• 40 working hours of paid sick leave per year.
• Public holidays in accordance with the Cyprus Public Holiday calendar.

Interested candidates are requested to send their CV quoting the above job title to [email protected].

All applications will be treated in strict confidence and in compliance with GDPR and the company's privacy policy.