CareerFinders, on behalf of our client, a long-established and highly regarded company operating in the iGaming industry, we are seeking to recruit a Safer Gambling and AML Analyst to join their growing team based in Limassol. As a Safer Gambling and AML Analyst, you will be responsible for assessing customer interactions, applying regulatory requirements, and making well-reasoned decisions that balance customer protection with operational efficiency An academic background in a relevant field, such as Psychology, Law, Business Administration, Economics, or a related discipline, will be considered an advantage. Previous experience in Anti-Money Laundering (AML), Responsible Gambling, or Back Office operations will also be considered an advantage, but is not required. Working hours are from 08:00 – 17:00 or 09:00 – 18:00 from Monday to Friday and the potential for Hybrid working options after the successful completion of the probationary period.
 

Key Duties/Responsibilities: 

• Conducting Safer Gambling customer interactions via live chat in accordance with regulatory requirements and internal procedures.
• Assessing customer behaviour and responding appropriately during sensitive conversations, including recognising when situations require escalation.
• Applying licence-specific Safer Gambling and AML procedures accurately and consistently.
• Reviewing customer accounts and relevant information using multiple internal systems.
• Making informed decisions based on available information while recognising when further guidance or escalation is required.
• Recording clear, accurate, and comprehensive case notes.
• Following internal procedures and regulatory requirements across multiple jurisdictions.
• Supporting ongoing improvements by adapting quickly to new processes, regulatory changes, and operational requirements.
• Working collaboratively with colleagues across Compliance, Customer Operations, Payments, and other departments.

Key Skills/Experience: 

• A university degree in a relevant field, such as Psychology, Law, Business Administration, Economics, or a related discipline, will be considered an advantage but is not essential.
• Previous experience in Anti-Money Laundering (AML), Responsible Gambling, or Back Office operations will be considered an advantage but is not required.
• Ability to quickly learn new concepts, processes, and systems.
• Strong critical thinking, problem-solving, analytical, and decision-making skills, with sound judgement and a willingness to learn.
• Ability to make confident, well-reasoned decisions based on written policies, procedures, and available information.
• Comfortable working in a dynamic environment where processes and procedures continue to evolve.
• Excellent reading comprehension with exceptional attention to detail.
• Strong communication and interpersonal skills, with the ability to interact professionally and empathetically, particularly during sensitive customer interactions.
• Proactive, accountable, and able to take ownership of tasks while recognising when to seek guidance or escalate matters appropriately.
• Excellent organisational and time management skills, with the ability to prioritise effectively and manage multiple tasks simultaneously.
• High level of integrity, professionalism, and trustworthiness in handling confidential and sensitive information.

Key Benefits: 

• Excellent work environment.
• Attractive salary package.
• Monetary vouchers on Birthdays and other special occasions.
• Possibilities to enrol in Company's pension plan.
• Possibilities to enrol in Company's medical insurance plan.
• Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities.
• A chance to advance professionally inside one of the world's largest iGaming organisations.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number CAR9355. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.