The Radisson Beach Resort Larnaca is looking for a Night Receptionist to join our team.

Responsibilities:

• Is available to register, process, and greet guests promptly.
• Welcomes guests to the hotel.
• Responds to guests requests for information about the hotel and its surroundings.
• Arranges for special services requested by guests.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Assists guests with all requests that come to Reception; transfers requests to other departments or escalates to Management.
• Prepares night audit reports as requested.
• Allocates rooms and issues appropriate keys.
• Handles reservations for guests with rental cars, restaurants, etc.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of the Radisson Hotel Group’s service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Utilizes yield management to maximize room revenue, and to fill the hotel to maximum occupancy.
• Increases hotel revenue by promoting food and beverage alternatives within the hotel.
• Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
• Communicates effectively with customers, colleagues, and supervisors.
• Demonstrates teamwork by co-operating and assisting colleagues as needed.
• Keeps effective key control.
• Ensures that guest mail and messages are delivered promptly.
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests.
• Issues safety deposit boxes to guests upon request.
• Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up.
• Maintains a clean and tidy lobby, and performs light cleaning duties if required.

Requirements:

• Excellent command over written and spoken English.
• Previous experience in a customer focus industry.
• Hands-on approach with a can-do work style.
• Excellent grooming standards.
• Ability to work on your own and as part of a team.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Strong communication skills.
• Competent level of IT proficiency.
• EU citizen / EU work permit holder.

Apply now and become part of a team dedicated to delivering exceptional guest experiences.

Please send your CV to: [email protected]