FRONT OFFICE MANAGER
Mayfair Hotels | Paphos

Mayfair Hotels, a family-owned hospitality business established in 1983, is seeking a Front Office Manager for its hotel in Paphos.

We are looking for an organised, guest-focused leader to manage the Front Office team and help ensure a welcoming, smooth guest experience.

Key Responsibilities

• Manage daily Front Office operations, including efficient check-in, check-out and guest service.
• Lead, train and support the team while maintaining high standards of professionalism and hospitality.
• Prepare staff schedules and allocate duties to ensure appropriate coverage.
• Oversee reservations, room allocation and guest requests in coordination with the relevant departments.
• Handle guest feedback and complaints professionally, with timely follow-up and resolution.
• Work closely with Housekeeping and Maintenance to ensure room readiness and address guest needs.
• Monitor billing, payments and cash-handling procedures to ensure accuracy.
• Review daily operational reports and communicate priorities to the team and management.
• Ensure compliance with hotel procedures, including guest privacy and health and safety requirements.

Qualifications

• Previous experience as a Front Office Manager or in a similar supervisory role within a hotel.
• Strong leadership, organisational and communication skills.
• A guest-focused approach and the ability to resolve problems calmly and effectively.
• Good command of Greek and English. Additional languages will be considered an advantage.
• Proficiency in hotel property management systems and Microsoft Office.
• Knowledge of reservations, reception procedures and billing processes.
• A qualification in Hospitality Management or a related field will be considered an advantage.
• Ability to work shifts, including weekends and public holidays.

What We Offer

• An attractive remuneration package based on experience and qualifications.
• Social insurance contributions and other statutory benefits.
• Meals during working hours at the staff restaurant.
• Opportunities for career progression within the team.

Join the Mayfair family and help us create positive hospitality experiences every day.

To apply, please send your CV to [email protected], quoting “Front Office Manager”, or apply directly through our https://mayfairhotelgardens.com/career/.