Join the team at The Nines Hotel, Ayia Napa

Are you passionate about luxury hospitality, exceptional guest experiences, and creating seamless reservation operations?

At The Nines Hotel, we are looking for an experienced and motivated Reservations Manager to join our dynamic team in Ayia Napa. This is an exciting opportunity to become part of a professional, guest-focused environment where attention to detail, teamwork, and outstanding service are at the heart of everything we do.

Employment Type: Full-time

As Reservations Manager, you will take ownership of the hotel’s reservation operations, ensuring every booking journey is handled with efficiency, accuracy, and a strong commercial focus.

Key Responsibilities

• Manage all room reservations, ensuring accuracy, efficiency, and attention to detail.

• Oversee daily reservation operations while working to maximise occupancy and revenue.

• Respond promptly and professionally to reservation enquiries via phone, email, and online channels.

• Monitor room availability, rates, and inventory in collaboration with the Front Office and Revenue teams.

• Ensure all reservation records are maintained accurately within the Property Management System (PMS).

• Handle guest requests, amendments, cancellations, and special arrangements while delivering a high level of personalised service.

• Prepare reservation reports and forecasts to support effective operational planning and decision-making.

• Lead, train, and support the Reservations team, inspiring a culture of professionalism and exceptional guest service.

What We’re Looking For

We’re looking for a confident hospitality professional who combines strong operational knowledge with excellent communication and leadership skills.

Requirements

• Previous experience in a Reservations Manager or Senior Reservations role within a hotel environment.

• Strong knowledge of Property Management Systems (PMS) and online distribution channels.

• Excellent organisational, communication, and problem-solving skills.

• Exceptional attention to detail and the ability to manage multiple priorities effectively.

• Commercial awareness and a good understanding of revenue management principles.

• Excellent command of English; additional languages are an advantage.

• A positive attitude, strong leadership skills, and the ability to perform effectively under pressure.

Ready to Join The Nines?

If you are ready to take the next step in your hospitality career and become part of a team committed to creating exceptional guest experiences, we would love to hear from you.

Send your CV to: [email protected]
Contact us: 23 725111

Your next opportunity in luxury hospitality starts here.

Join The Nines Hotel and be part of something exceptional.