We are looking for an ambitious and customer-oriented Retention Agent to join our growing team in Limassol. If you are passionate about sales, financial markets, and building long-term client relationships, we would love to hear from you.

Responsibilities

• Build and maintain strong relationships with existing clients
• Communicate with customers via phone, email, and online channels
• Identify client needs and provide suitable solutions
• Retain clients through excellent service and professional communication
• Negotiate effectively and close sales opportunities
• Assist clients with account-related questions and provide ongoing support
• Monitor customer activity and maintain accurate records in the CRM system
• Stay informed about financial markets and industry trends

Requirements

• Fluent English or German language skills
• Previous experience in retention (FX)
• Strong negotiation skills with the ability to close deals
• Excellent interpersonal, verbal, and written communication skills
• Knowledge of financial markets (FX)
• Self-motivated, energetic, and target-driven personality
• Customer support oriented mindset
• Ability to work in a fast-paced environment and as part of a team

We Offer

• High salary with one of the best bonus
• Access to a hot client database only
• Daily snacks and beverages in the office
• Friendly and professional working environment
• Opportunities for professional and personal growth
• Ongoing training and development
• Team buildings, corporate events, prizes, and amazing team activities
• 21 days of annual leave
• Healthy work-life balance culture

Working Conditions

• Working hours: 10:00 AM – 7:00 PM
• Office-based position in Limassol
• Positive and supportive atmosphere for all team members

Are you ready for a new challenge?
Send us your English CV today — we will be happy to assist you throughout the application process and answer any questions regarding the position.