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Customer Contact Centre Agent

Are you passionate about helping people and delivering excellent customer service?

We are looking for motivated and customer-oriented individuals to join our Customer Contact Centre Team in Larnaca, Cyprus.

As a Customer Contact Centre Agent, you will play a key role in supporting our customers, providing assistance with reservations, travel enquiries, and service requests through telephone, email, social media, and other digital channels.

This is an exciting opportunity to join the aviation industry, develop valuable skills, and be part of a team dedicated to creating exceptional travel experiences.

If you wish to join us and you believe that you are a suitable candidate based on the requirements below, submit your application at the latest by Monday, 31 August 2026. On the job training will be provided.

Main Duties and Responsibilities:

• Provide exceptional customer service across multiple channels, including telephone, email, website, and social media.
• Respond to customer enquiries accurately and efficiently, aiming for first-contact resolution within agreed service levels.
• Process flight reservations, ticketing transactions, schedule changes, and other travel-related requests.
• Handle customer complaints professionally and work towards timely and satisfactory resolutions.
• Follow up on customer enquiries and cases to ensure a positive customer experience.
• Escalate complex cases to the appropriate departments when required.
• Promote airline products, services, and ancillary offerings in line with customer needs.
• Achieve individual and team performance targets while maintaining high-quality service standards.
• Contact customers regarding booking updates, service information, and promotional campaigns when required.
• Maintain accurate customer records and ensure all interactions are properly documented in company systems.

Qualifications:

• Previous experience in the Aviation Industry, Customer Service, Hospitality, Tourism, or a Contact Centre environment will be considered an advantage.
• A College or University degree will be considered an advantage.
• Knowledge of airline reservation systems and/or Global Distribution Systems (GDS) will be considered an advantage.
• Excellent verbal and written communication skills in both Greek and English.
• Knowledge of Russian, French, or Italian will be considered an advantage.
• Strong customer service, communication, and problem-solving skills.
• Good computer literacy and the ability to quickly learn new systems and applications.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work within a rotating shift schedule in a dynamic customer service environment.
• EU citizenship or a valid permit to work in Cyprus is required.

Benefits:

• Staff Travel Tickets: Eligible Employees are entitled to staff travel tickets in accordance with company policy.
• Medical Scheme: Employees are provided access to a medical coverage plan, ensuring healthcare support for themselves & their dependents
• Professional Development: Support for career growth through training programs, and learning opportunities aligned with their role & development goals.
• Other Benefits: Access to employee discounts program, promoting well-being & work-life balance

To apply:

Through our website www.cyprusairways.com with reference number CY15338-Customer Contact Centre Agent.

Only short-listed candidates will be invited for an interview.