If you are passionate about delivering exceptional guest service and thrive in a dynamic hotel environment, the Front Desk Agent position could be the perfect opportunity for you. As part of the Kanika Hotels & Resorts team, you will play a key role in creating memorable guest experiences by ensuring smooth arrival and departure processes, handling guest requests professionally, and supporting the daily operation of the Front Office. This rewarding position offers excellent opportunities for growth within one of Cyprus' leading hotel groups.

Key Responsibilities:

• Welcome guests and manage check-in and check-out procedures according to hotel standards
• Register guests accurately in the Property Management System (PMS) and ensure correct room allocation
• Handle guest enquiries, requests and complaints professionally, ensuring prompt resolution
• Operate the telephone system, including wake-up calls and message handling
• Maintain accurate Front Office records, shift handovers and operational logs
• Support reservations, apply availability and rate controls, and record refused business
• Promote hotel services and apply upselling techniques to maximise room revenue
• Coordinate effectively with Housekeeping, Accounts, Restaurants and other hotel departments
• Process guest billing accurately and comply with cash handling and credit procedures
• Follow all hotel health, safety, fire and security procedures

Qualifications and Experience:

• Graduate of a High School (Hospitality School preferred)
• Minimum 2 years' experience in a Front Office position within a 4 or 5-star hotel
• Excellent knowledge of Greek and English (additional languages will be considered an advantage)
• Strong computer skills, including PMS (e.g. Fidelio) and Microsoft Office applications
• Professional, guest-oriented attitude with excellent communication and organisational skills
• EU citizen or holder of a valid EU work permit

The Kanika Hotels & Resorts Benefits:

• Be recognized for your hard work through our Recognition and Rewards Scheme
• Enjoy delicious meals during work hours at our KANIKAFE
• Secure your future with a provident fund after just six months
• Receive a 13th salary and an Easter bonus of 20% (pro-rated) based on Basic Salary
• Benefit from 21 days of annual leave (pro-rated)
• Earn extra allowances for working on Sundays or public holidays

Accommodation Benefits:

• Airport taxi transfer upon arrival for a smooth start (from the nearest airport)
• Stay in shared accommodation with three meals daily
• Plus, all the above perks to enhance your experience!

Ready to take your hospitality career to the next level and make a real impact? We're looking for passionate hospitality professionals to join the Kanika Hotels & Resorts team.

Don't miss your chance—apply now and submit your CV here:
https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&d=6450303080948

Shape the Future of Hospitality with Kanika Hotels & Resorts – Your Journey Starts Here!