As part of our continued growth, Complyport is seeking to recruit an experienced and commercially minded Senior Manager under our KYC Managed Services to support the leadership, service delivery, quality of services and growth of our KYC Managed Services. The successful candidate will oversee and manage KYC operations, Staff augmentation, Resource planning, Outsourcing arrangements, and financial efficiency, ensuring the effective and efficient delivery of high-quality services to clients while maintaining operational excellence and profitability.

Key Responsibilities

• Support the day-to-day management and delivery of KYC Managed Services engagements.
• Lead workforce planning, resource allocation, and staff augmentation initiatives to meet client and business needs.
• Oversee outsourcing partners and third-party providers (including tech partners), ensuring service quality and performance standards are achieved.
• Monitor resource utilisation, budgets, profitability, and operational efficiency across engagements.
• Put in place quality assurances controls and monitor performance metrics.
• Prepare and present operational, financial, and performance reports to the Head of KYC Managed Services, and the relevant Managing Director responsible for Complyport’s KYC Managed Services.
• Support client engagements, service expansion opportunities, and continuous improvement initiatives.
• Replace the Head of KYC Managed Services when and as required.

Qualifications & Experience

• University degree in Business Administration, Finance, Economics, Accounting, Law, Risk Management, or a related field.
• Minimum 5–7 years of experience in KYC, AML, Compliance, Financial Crime, or Managed Services operations, including leadership responsibilities.
• Strong experience in workforce planning, operations, resource management, staff augmentation, and/or outsourcing models.
• Demonstrated commercial awareness with experience in budgeting, quality assurance, cost management, and operational performance reporting.
• Excellent stakeholder management, communication, and presentation skills.
• Professional certifications such as ICA, ACAMS, or equivalent will be considered an advantage.

What We Offer

• A competitive remuneration package based on qualifications and experience.
• A strategic leadership role within a growing and dynamic organisation.
• Opportunities to contribute to business growth and operational excellence.
• A collaborative and professional working environment.
• Provident fund upon successful completion of the probation period.
• Flexible working arrangements and work schedules to support work-life balance while meeting business and client requirements.

How Can You Apply?

Your application will be treated with the strictest confidentiality. If you’re interested in applying for this vacancy, please click on link below.

https://onlinerecruitment.exelsyslive.com/?c=BDEBED1E-78D6-4C8C-83F2-D268EE8BD765&v=2026/0700

Get to Know us a Little Bit Better

Complyport is a leading financial services consulting firm and part of the ComplyMAP Group, a global powerhouse in RegTech, Governance, Risk, and Compliance (GRC).

With over two decades of excellence and a unified presence across five jurisdictions, the UK, EU, UAE, Mauritius and India, we provide a seamless, cross-border platform for all regulatory needs. We are uniquely positioned to offer a complete suite of services, from authorisation to ongoing regulatory support and advanced technology solutions, helping firms remain compliant in an ever-evolving regulatory environment.

Our clients span the full spectrum of the financial services sector, including regulators, banks, funds and fund managers, investment firms, fintech companies, insurance providers, and payment and electronic money institutions.

Over the years, we’ve supported 1,500+ firms through their authorisation process and continue to provide ongoing regulatory support to 1000+ regulated organisations worldwide, empowering clients to navigate regulatory complexity efficiently and with confidence.

Please note that you will only be contacted if you make it past the preliminary round.

Complyport is an equal opportunity employer. We firmly believe in diversity and inclusivity in the workplace, so applicants from all walks of life are welcome.