Department: Front Office
Reports to: Chief Concierge

Role Summary

As a Bellman, you will support a smooth and welcoming guest experience by assisting with arrivals, departures, and daily guest needs, while maintaining hotel standards and following all company procedures.

Key Responsibilities

• Greet guests on arrival and escort them to their rooms.
• Open doors and assist guests and visitors entering and leaving the property.
• Transport guest luggage to and from rooms and/or the designated bell area.
• Support luggage storage and retrieval.
• Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
• Explain room features, including key usage, mini-bar, ice or vending areas, in-room safe, and valet laundry services.
• Inform guests about property amenities, services, operating hours, and local attractions.
• Provide directions to guests as needed.
• Arrange transportation (taxi, shuttle, etc.) and record advance requests when required.
• Communicate parking procedures to guests and visitors.
• Maintain awareness of undesirable persons on the property.
• Welcome and acknowledge guests in line with company standards.
• Communicate clearly and professionally, including phone etiquette.
• Support colleagues and promote teamwork and respect.
• Carry out other reasonable duties as assigned by supervisors.

Safety, Security and Standards

• Follow all safety, security, and company procedures.
• Report hazards, maintenance issues, accidents, injuries, or unsafe conditions.
• Complete required safety training and certifications.
• Comply with quality assurance standards.
• Protect confidentiality and company assets.
• Maintain a clean, professional uniform and appearance.

Physical Requirements

• Safely move, lift, carry, push, and pull objects up to 23 kg without assistance.
• Assist with heavier items up to 34 kg when required.
• Stand, walk, or sit for extended periods or full shifts.
• Move quickly in response to operational needs.
• Perform physical movements such as bending, twisting, reaching, and climbing stairs or ramps.
• Read and verify information in various formats, including small print.

General Responsibilities

• Attend meetings and training sessions as required.
• Be familiar with hotel fire procedures, hotel security procedures, hotel facilities and local attractions, and health and safety policies and procedures.
• Be familiar with operational standards and departmental procedures.
• Be familiar with accepted payment methods (cash-handling staff only).
• Be familiar with licensing regulations (Food and Beverage department only).
• Adhere to company policies on quality, environment, and food safety.

Qualifications

• High school diploma or equivalent.
• At least 2 years of hospitality experience in a similar role, ideally within 4- or 5-star hotels.
• Excellent command of English (Greek and Russian are a plus).
• Strong communication skills.
• Physically fit and able to stand for long periods.
• Pleasant, customer-focused personality.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at [email protected].