As our Credit Control & Collections Analyst, you will play a critical role in keeping Cablenet’s financial engine running smoothly. You’ll manage a portfolio of customer accounts, protect revenue, and work closely with Finance, Billing, and Customer Care to resolve issues and drive collection performance. This is a role for someone equally comfortable with numbers and with people, analytical enough to spot trends, and confident enough to negotiate solutions.

What You’ll Do

• Own a portfolio of customer accounts, monitoring balances, chasing payment proactively, and ensuring timely resolution

• Set and adjust customer credit limits based on payment history and risk indicators

• Produce regular reports on overdue accounts, recovery rates, and trends for management review

• Identify unusual account activity and repeat late-payers early, and recommend clear courses of action

• Negotiate and set up instalment plans with customers facing financial difficulty, and track adherence

• Coordinate account suspensions and service restrictions for non-paying customers, within company policy and legal requirements

• Act as the link between customers and internal teams (Billing, Customer Care, Finance) when billing disputes arise

• Generate invoices, credit notes, and revenue postings; maintain reconciled customer and bank ledgers

• Support month-end and year-end financial close, particularly around receivables, provisioning, and write-offs

• Bring forward ideas to streamline collections tracking and processing, including smarter use of existing systems

• Use data and analytics to identify risks, trends, and opportunities within the receivables portfolio

• Build and refine automations that reduce manual effort in collections tracking and reporting

What We’re Looking For

• Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline

• 2-4 years of experience in credit control, collections, or accounts receivable; exposure to financial or data analytics is a strong advantage

• Experience in a high-volume, customer-facing environment is advantageous

• Familiarity with ERP and/or billing systems and large customer datasets (e.g. SAP, Salesforce)

• Solid understanding of credit control practices, billing cycles, and payment terms

• Strong analytical and problem-solving skills, with a high level of attention to detail

• Advanced MS Excel skills; SQL or Power BI knowledge is a plus

• Excellent Greek and English, both written and spoken

• Strong communication and negotiation skills, with the ability to work independently and as part of a team

• High discretion when handling sensitive financial and customer data

What We Offer

• Competitive salary + 13th salary

• Performance-based annual bonus

• 21–25 days annual leave

• Full medical insurance coverage

• Provident Fund

• Complimentary Cablenet services

• Hybrid working arrangements

• Training, development & up to 50% university scholarship

How to Apply

If you’re ready to bring your analytical skills and drive to one of Cyprus’s most dynamic telecoms companies, we’d love to hear from you. Apply via Careers - Join Our Team at Cablenet. All applications are treated with complete confidentiality.