About Markets.com

Markets.com is a global, multi-regulated broker operating in the financial services industry. We offer a dynamic, multicultural, and collaborative environment with opportunities for personal and professional growth.

The Opportunity

We are looking for a Support Level 2 (SL2) Engineer to join our team in Nicosia (Hybrid). This role suits a proactive, technically skilled professional with a solid foundation in Computer Science, Information Technology, or a related field (or equivalent practical experience).

You will play a key role in maintaining and optimising critical systems and will report directly to the Head of IT.

Technical Skills

• Basic Windows and Linux server operations and administration

• Familiarity with AWS, Azure and Alibaba Cloud platforms

• Strong troubleshooting and analytical skills for complex technical issues

• Experience with Linux and Windows server administration

• Experience with monitoring and observability tools such as Datadog, Checkmk, Prometheus, Grafana and Zabbix

• Experience with incident alerting and management platforms such as OpsGenie

• Experience administering Atlassian tools such as Jira and Confluence

• Understanding of SSL/TLS certificate management and renewal processes

• Experience investigating logs, performing root cause analysis (RCA), and system auditing

• Experience with deployment processes and production environment support

Scripting & Automation

• Ability to write and maintain automation or monitoring scripts using Bash, PowerShell, or Python

• Experience automating operational tasks and monitoring checks

• Familiarity with integrating monitoring alerts and operational workflows

Operational & Process Skills

• Experience working in incident management and production support environments

• Ability to investigate cases, bugs, and incidents and provide mitigation actions

• Experience coordinating with internal teams and third-party service providers to resolve platform issues

• Experience handling GDPR data removal or sensitive data management requests

• Ability to implement approved configuration changes in QA and Production environments

• Participation in release management activities including deployment and QA sanity testing

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)

• 2+ years of experience in technical support, system administration, or production operations roles

• Experience supporting mission-critical platforms or financial systems is a strong advantage

• Strong communication skills and ability to work in cross-functional technical teams

• Ability to work in an incident response or on-call support rotation if required

Main Benefits

• Competitive salary depending on skills and experience

• Discretionary annual bonus

• Hybrid working model

• Group Medical Scheme

• Provident Plan Scheme

• Training opportunities

• Friendly working environment

• Birthday Vouchers

If you wish to join our team, send your CV in English at [email protected] mentioning the title of the position in the subject of the email.

Due to the high volume of applicants only successful candidates will be contacted.

Please note that we will only be able to accept candidates who have the appropriate rights and documentations for employment in Cyprus.