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POSITION SUMMARY:

A Cashier, Cage provides professional, prompt, and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank.

PRIMARY RESPONSIBILITIES:

Generic to all Cage functions:

• Ensures the provision of professional and timely service to our customers, maintaining a current knowledge of the City of Dreams Mediterranean and C2 Casinos services and facilities
• Ensures all duties are performed in strict compliance with relevant policies and procedures set by the Cyprus Gaming Commission and department’s operating procedures
• Consistently seeks to develop a trusting relationship and working rapport with team members and ensures a positive approach to work, whilst assisting with the training of new and existing staff
• Performs ad hoc tasks as required by the Management

Chip Bank duties:

• Assumes responsibility for an assigned impress of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance

Transactions include but are not limited to:

- Verification of chip validity

- Accountability of chip impress

- Table fills and credits

- Chip transfers

- Chip rotation

• Associated administrative duties

Front Window duties:

• Assumes responsibility for an assigned inventory of cash, chips, and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance ·
• Using City of Dreams Mediterranean operating system to perform various transactions and services to our customers.
• Replenishes assigned inventory as determined by business demands, ensuring minimal disruption to customer service
• Performs financial/monetary transactions for our customers including but not limited to cash and credit card processing, exchange of gaming chips, foreign currency, and cashless gaming redemption

Main/ Cheque Bank duties:

• Assumes responsibility for an assigned inventory of cash/ cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance
• Performs financial/monetary transactions including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc.
• Maintains accurate records pertaining to the various accounts held by our customers
• Liaises with Count Team management relating to the “buys” of various “drops”
• Prepares and disseminates daily reports as required for financial reporting purposes
• Ensures all paperwork is presented and organized in an auditable

KEY PERFORMANCE INDICATORS

• Consistency in the delivery of established service standards · Constructive relationships are built with customers and team members
• Accurate demonstration of product knowledge
• Transactions performed in a timely and accurate manner
• Strong knowledge of department’s SOP and all the changes
• Adheres to, and supports the Company’s Vision & Values

QUALIFICATIONS:

Education & Experience

Minimum 1 year of previous customer service and cash handling experience (Preferably from within the Gaming, fast paced Retail or Hospitality industries that includes shift work)

Skills

• Able to communicate in English
• Greek language knowledge is an advantage
• Attention to details and ability to work under pressure
• Has proven customer orientation

PERSONAL COMPETENCIES:

• Ability to maintain confidentiality of information
• Displays the highest level of integrity
• Is trustworthy, well presented, outgoing and highly motivated
• Achieves agreed objectives and accepts accountability for results
• Able to work shifts in a 24/7 operation and stand for long periods of time
• Occasional travel to different properties where additional staff is needed may be required ·
• Motivated to adapt to a dynamic, fast paced but closed environment