We’re a leading Destination Management Company, with nearly 30 years of experience, delivering immersive, high-quality experiences for groups and FIT travellers. Our group is synonymous with unforgettable journeys across Italy, Malta, and very soon, Cyprus as well that showcase our destination’s culture, history, and scenery. We collaborate with hotels, suppliers, and global sales channels to ensure seamless, memorable experiences for our clients.

We’re seeking an enthusiastic and experienced results-driven Channel Distribution Manager with deep expertise in TourPlan, SynXis, and HyperGuest to join our team and help us shape the future of luxury travel!

The ideal candidate will combine channel sales knowledge with operational excellence to ensure accurate inventory, competitive pricing, and superior customer experience across all touchpoints.

Key Responsibilities:

• Develop and execute a multi-channel distribution strategy to maximize occupancy, revenue, and profitability.
• Manage and optimize all distribution channels within TourPlan, SynXis, and HyperGuest (setup, mapping, rate plans, inventory management, availability rules, distribution rules, and reporting).
• Maintain up-to-date product content, pricing, terms, and promotions across TourPlan, SynXis, HyperGuest, and partner portals; ensure consistency and accuracy across platforms.
• Build and nurture strong relationships with channel partners and conduct regular performance reviews
• Monitor channel performance metrics (wholesalers & DMC partners) and implement optimization tactics (pricing, promotions, packaging, lead times, minimum stays, parity).
• Collaborate with Sales, Marketing, Operations, and Product teams to develop channel-specific campaigns and promotions.
• Lead channel onboarding for new partners: contract setup, rate integrity, distribution rules and system integrations.
• Handle rate parity, contract compliance, and regular audits; resolve discrepancies promptly.
• Forecast demand, monitor market trends, and adapt distribution plans to seasonal peaks and event-driven surges.
• Prepare regular reports on channel performance
• Ensure data hygiene and governance within TourPlan, SynXis, HyperGuest, and related systems; drive process improvements for efficiency and accuracy.
• Stay informed about industry trends, competitor activities, and technology advancements in channel distribution and the TourPlan ecosystem.
• Manage implementation of new features or modules in TourPlan as needed.

Required Qualifications:

• Bachelor’s degree in Hospitality, Business, Tourism, Marketing, or related field (or equivalent practical experience).
• 5+ years of hands-on experience in channel distribution management within a DMC, hotel company, or travel tech environment.
• Extensive hands-on experience with TourPlan, SynXis, and HyperGuest (inventory management, rate loading, availability rules, channel mapping, reporting). Certification or demonstrable proficiency highly preferred.
• Strong understanding of distribution channels and best practices in channel strategy.
• Demonstrated success in partner relationship management, onboarding, and performance optimization.
• Solid analytical skills with the ability to interpret complex data, generate insights, and translate them into actionable plans.
• Excellent communication and presentation skills; fluency in English proficiency required (written and spoken).
• Project management mindset with the ability to manage multiple priorities, deadlines, and cross-functional collaboration.
• Detail-oriented, with a focus on data accuracy and process improvement

Preferred Qualifications:

• Experience with additional distribution systems or channel managers
• Experience with revenue management concepts (rate parity, dynamic pricing, yield management).

What We Offer:

• Competitive salary
• Flexible work arrangements in case of Tourplan deep knowledge and a collaborative, inclusive culture.
• Opportunity to influence distribution strategy for a dynamic, destination-rich portfolio.
• Professional growth opportunities and access to industry networks.

How to Apply: Please submit your resume and a cover letter to [email protected] outlining:

• Your experience with TourPlan, SynXis, and HyperGuest, including specific tasks (inventory management, rate loading, reporting, channel mapping).