About the Role

Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.

Key Responsibilities

Front Office / Guest Relations Support

• Coordinate with all departments to ensure smooth daily operations and quick issue resolution
• Act as Front Office leader during shifts, maintaining service standards and compliance
• Monitor reports, room allocations, and daily operations to meet guest and business needs
• Promote loyalty programs and ensure VIPs and members receive personalized service

Guest Experience

• Deliver excellent customer service and handle guest requests, issues, and complaints
• Lead by example in hospitality and support team members in providing high-quality service
• Engage with guests, gather feedback, and support service improvement initiatives
• Manage emergency situations as Fire Marshall/First Aider when required

Team & Operations Support

• Monitor staffing levels, performance, and service quality
• Provide feedback, support training, and encourage team development
• Conduct regular inspections for safety, security, and presentation
• Ensure policies, procedures, and emergency protocols are followed

Requirements

• Degree or Diploma in Hospitality related field
• 3+ years’ experience in any Front Desk position or similar role in 4- or 5-star Hotels
• Excellent Knowledge of English Language
• Excellent Communication Skills
• Excellent leadership, management, and team building skills
• Excellent knowledge of MS Office (especially Excel, Word, Outlook)
• Excellent knowledge of Hotel Property Management Software
• Customer-centric

Benefits

Rewarding Compensation

· Attractive remuneration package, reflecting your expertise and talent

· 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment

· Provident Fund contributions to safeguard your future

· Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays

· Recognition programs such as Star of the Month and Employee of the Year

· Referral bonuses for introducing future hospitality stars

Growth & Excellence

· Tailored training and continuous development programs to polish your skills

· Inspiring opportunities to advance your career in the world of hospitality

A Vibrant, Multicultural Experience

· Be part of a dynamic, diverse team where every culture and contribution shines

Memorable annual celebrations and team bonding events designed to bring colleagues together in true hospitality spirit

Gourmet Perks & Lifestyle

· Complimentary daily breakfast buffet and freshly prepared meals during your shift

· Exclusive access to our company discount card with savings on premium services

Security & Wellbeing

· Heartfelt recognition of life’s important milestones, with thoughtful gifts to celebrate weddings, the arrival of a new child and retirement

· Commitment to your mental wellbeing, with on-site psychologist sessions at our hotel and two fully paid private sessions annually

Ready to take the next step in your career? Send your CV to [email protected] . We look forward to learning more about you.

All applicants will be treated with strict confidentiality.

Kindly note that only shortlisted applicants will be contacted