Responsibilities:

• Serve as the primary technical point of contact for assigned clients, ensuring their technical requirements are clearly understood and addressed.

• Oversee the delivery of services to clients, ensuring adherence to Service Level Agreements (SLAs) and overall client satisfaction.

• Collaborate closely with internal engineering, support, and product teams to ensure seamless solution deployment and issue resolution.

• Lead the technical components of client onboarding, configuration, and solution implementation projects.

• Conduct regular technical account reviews to evaluate system performance, address concerns, and suggest improvements.

• Provide strategic technical input to clients to support their long-term planning and technology alignment.

• Monitor client environments proactively to identify and resolve potential issues before they impact operations.

• Analyse client infrastructure and provide tailored recommendations for optimization, upgrades, or risk mitigation.

• Maintain accurate and up-to-date documentation of client systems, configurations, and technical requirements.

• Coordinate with third-party vendors and service providers to ensure consistent and high-quality service delivery.

• Deliver product and system training to client teams to support effective solution adoption and use.

• Support change management initiatives, ensuring technical updates and transitions are communicated clearly and effectively.

Key Requirements:

• Minimum 3 years of experience in a technical account management, technical consulting, or solutions engineering role within the IT industry.

• Strong understanding of IT infrastructure, Cyber Security, and Connectivity solutions.

• Demonstrated experience managing complex client relationships and delivering high-value technical support.

• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Solid project coordination abilities with attention to detail and accountability for outcomes.

• Customer-centric mindset with a proactive approach to solving technical and operational issues.

• Ability to prioritize and manage multiple client needs and projects in a fast-paced environment.

• Willingness to travel and support clients across various regions and time zones.

• Fluency in English, both spoken and written.

Additional Qualifications:

• Experience in the maritime, transportation, or logistics sectors.

• Familiarity with ITSM tools and platforms such as ServiceNow, Jira, or MS Project.

• Understanding of security compliance frameworks (e.g., ISO 27001, NIST).

• Knowledge of SLA reporting, performance monitoring, and client analytics tools.

Apply:

Interested candidates are invited to apply here.

Please note that due to the high volumes of applications received, only shortlisted applicants will be contacted.

Fameline Holding Group and its affiliated entities are steadfast in our commitment to being an equal opportunity employer. We actively seek and welcome applicants from a wide range of diverse backgrounds and experiences. Our hiring decisions are made based on merit and qualifications, without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by Law. We are dedicated to fostering an inclusive and supportive work environment where all individuals have an equal opportunity to succeed.