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Retention Account Manager

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#LF11068
Type: Full time

Responsibilities:

  • Dealing directly with the clients to promote the company's products and services via phones and emails in order to build and maintain a relationship with the customer ;
  • Recording accurate records and updates of all communication with the client ;
  • Responding to client queries in a timely and accurate manner ;
  • Monitoring customer complains and reaching out to provide assistance ;
  • Updating customers about new product and features;
  • Assisting clients with queries  regarding trading ;
  • Assisting clients with deposit/withdrawal;
  • Reactivation of old client ;
  • To educate the client on how to use the company's trading platform;
  • To educate the client on how to use trading assets.

Requirements:

  • Previous experience in Sales within the financial sector ;
  • University degree  preferable;
  • Knowledge of Technical and Fundamental analysis;
  • Fluent verbal and written English is necessary,  the additional language will be considered as an advantage ;
  • Computer literacy ;
  • Client focused with excellent customer services;
  • Honesty, accurate, reliability;
  • Strong organization and time-management skills;
  • Ability to work on own initiative, expand and generate business.

 

Remuneration & Benefits:

 

We offer a competitive salary together with career progression

 

To apply for this vacancy, please send your CV, along with a cover letter to hr@forex24.com quoting the above job title or alternatively call +357 25 25 22 99 for more information.

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