Job description

The Logistics and Sales Administration Officer will support the smooth and efficient coordination of customer orders, logistics, export documentation, and sales administration activities. The role requires close collaboration with customers, suppliers, logistics providers, warehouses, and the Sales Team to ensure accurate and timely order fulfilment and excellent customer service.

About ENGINO®

At Engino, we design and manufacture cutting-edge learning play systems that help children aged 4 to 15+ develop 21st-century skills such as algorithmic and critical thinking, as well as problem-solving, through playful creative construction activities, robot programming, and scientific experimentation. Having received many patents and international awards, including the “Best Place to Work” seal, we aim to continue leading in the STEM education sector by investing in new people who can join our team. As our company grows, we continue to innovate, developing services, systems, and products that will inspire the next generation of inventors.

Main responsibilities

• Prepare and process invoices, packing lists, shipping documents, and other export documentation, ensuring accuracy and compliance with applicable requirements.
• Process customer orders from receipt through dispatch, coordinating with suppliers, carriers, logistics providers, warehouses, and internal departments to ensure timely and accurate fulfilment.
• Coordinate with local and international logistics providers for inbound and outbound shipments, monitor deliveries, and resolve logistics-related issues.
• Ensure that all required shipping, customs, and commercial documentation is complete, accurate, and compliant with applicable international trade rules and regulations.
• Monitor external warehouses and Amazon inventory, maintain accurate stock records, and coordinate replenishment and shipment requirements as necessary.
• Review and process incoming e-shop orders accurately, including verification of customer contact and billing details, pricing, product availability, and delivery information.
• Handle and follow up on customer enquiries and order-related issues, coordinating with internal teams and external partners to ensure timely and satisfactory resolution.
• Provide administrative and operational support to the Sales Team, including customer-specific requests, product listings, preparation and dispatch of product samples, and other sales-related activities.
• Maintain accurate and up-to-date customer, order, logistics, and product records, ensuring data integrity throughout the order entry and fulfilment process.
• Maintain relevant files, records, reports, and ISO documentation, including the preparation of weekly operational and sales-related reports.
• Support customer account administration and set-up, ensuring that customer information, pricing, ordering requirements, and other relevant details are properly maintained in cooperation with the Sales Team.
• Monitor the progress of customer orders and accounts, providing timely follow-up and communication with customers and the Sales Team to ensure smooth and efficient service.

Requirements

• Bachelor's degree in any field is required.
• Master's degree in management or an MBA will be considered an advantage.
• Minimum 2 years of experience in this position is required.
• Excellent command of English and Greek, both written and spoken.
• Excellent knowledge of MS Office and any accounting software.
• Team spirit and the ability to work collaboratively with others as well as independently.
• A dynamic personality capable of working under pressure and deadlines.
• Very good verbal and written communication skills.

Remuneration package

• Gross monthly salary: €1,500 - €1,900
• Additional 13th salary
• Work schedule: 5 days per week
• Total of 40 working hours per week

Contact

All CVs must be sent to [email protected] with the title 'Logistics and Sales Administration Officer'.

Your application will be treated strictly confidential.