JOB DESCRIPTION
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Job Title:
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IT Manager
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Department:
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IT
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Reports to:
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General Manager
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SUMMARY OF FUNCTION
As a member of the property management staff, contributes advanced knowledge and skill in Management Information Services (MIS) and general hospitality business knowledge to support the property and technology Information Resources objectives. The IT Manager is responsible for the day-to-day management, support, maintenance and continuous improvement of the hotel's technology infrastructure, systems and applications. The role ensures reliable IT operations, supports hotel departments, manages vendors and technology projects, and maintains compliance with company standards and information security requirements.
DUTIES & RESPONSIBILITIES
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Ensuring Client Technology Needs are Met
- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Manages projects and activities related to MIS.
- Monitors, ensures and manages the acquisition and maintenance of property-based systems.
- Analyzes information, identifies current and potential problems and proposes solutions.
- Maintains, inspects and repairs equipment.
- Inspects and ensures the maintenance of the equipment or the environment.
- Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
- Manages IR activities to ensure the property infrastructure and applications systems are always functional.
- Ensures solutions are consistent with the client's needs and brand specific IR environment.
- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.
- Consults on specific application issues or hardware/software problems.
- Provides feedback on application functional performance and system performance
IT Operations and Project Support
- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Monitors processes and evaluates information according to SOP and LSOP requirements.
- Ensure compliance with company standards and information security requirements
- Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.
Managing IT Infrastructure and Systems
- Implements company IT policies and procedures
- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.
- Determines priorities, schedules, plans and necessary resources to ensure completion of any MIS projects on schedule and according to specification.
- Ensures problems are correctly reported, routed, tracked and solved, with the system user being always informed of situation.
- Ensures proper asset management.
- Performs on-site monitoring of all projects.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
Demonstrating and Applying Information Resources Knowledge
- Demonstrates knowledge of job-relevant issues, products, systems, and processes
- Provides technical expertise and support.
Operational Hospitality Responsibilities
- Support and maintain hotel operational systems including PMS, POS, IPTV, Wi-Fi, telephony and access control systems.
- Coordinate with vendors to ensure timely resolution of hardware, software and network issues.
- Ensure technology services for guests and employees are maintained at agreed service levels.
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GENERAL RESPONSIBILITIES
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- To attend any meeting or training sessions as required by management.
- To be conversant with:
- The Hotel Fire Procedures
- The Hotel Security Procedures
- The Hotel facilities and attractions
- The Hotel Health and Safety Policy and Procedures
- Hotel operation standards and departmental procedures
- Methods of payment accepted by the Company (cash handling staff only)
- Current Licensing regulations (Food and Beverage Service department only)
- To adhere to the company’s policies and procedures for quality, environment and food safety.
- The position requires flexibility to respond to critical IT incidents and business continuity events outside normal working hours when necessary
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QUALIFICATIONS
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- Bachelor’s degree or Diploma in Information Technology/ Computer Science field. Hospitality related field
- 5+ years’ of progressive IT experience, including at least 2 years in a supervisory or management role within the Hospitality, hotel operations or similar environment
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Hands-on experience with computer networks, network administration and network installation
- Excellent Knowledge of English Language
- Highly effective communication and organizational Skills
- Ability to drive change and implement continuous improvement
- Excellent leadership, management, and team building skills
- Customer-centric
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If you are interested, please send your CV to: [email protected]
Please note that due to the high volume of applications, only shortlisted candidates will be contacted.
