Human resources tasks:

• Barista plans, organizes, coordinates and verifies the work of the coffee shop staff;
• Interviews job seekers;
• Makes decisions on staff employment or dismissal;
• Records employee’s hours, bonuses and other financial benefits, in line with the company’s financial motivation and wage policy;
• Provides staff for each position and sets out the working hours;
• Meets regularly with the staff and keeps the positive atmosphere in the team.
• Undertakes measures if the company’s rules, regulations and procedures are not complied with;
• Controls and, if necessary, engages in training process;
• Engages in peak hours in guest service processes and helps the staff.

Production tasks:

• Checks conformity of preparation of the products and the services according to the technological charts;
• Checks display of dishes in showcases in accordance with standards;
• Coordinates the quantity and quality of preparation of the semi-finished products;
• Ensures verification of scales at the Metrology Department in due time;
• Performs conformity inspections of the HACCP plan;
• Controls storage of goods in warehouses and refrigerators in accordance with standards;
• Performs quality inspections of prepared products along the production process and writes down the results in the appropriate form. 

Quality and feedback management:

• Monitors the feedback received online/offline from guests and reacts immediately to all feedbacks during 24 hours.
• Ensures active promotion of the www.tucanorate.com project in the coffee shop by placing updated stickers and in discussions with guests.
• Monitors assessments of Mystery Guests and eliminates the mistakes found by the same.
• When a visit is made by the Expert, the Captain shall provide him/her with a coat, boot covers, a hat and gloves and shall accompany the
• Export through the inspection or shall authorize a subordinate. Eliminates the mistakes found by Experts.