PAYMENT/COMPLIANCE IS NEEDED FOR A GREAT TECH SOLUTION COMPANY IN NICOSIA 

Duties and Responsibilities:

• Manage and resolve issues escalated from the first-level support.
• Processing Client's deposits, withdrawals, transfers according to company policies and procedures.
• Update the CRM system with relevant information.
• Collaborate with Compliance Team regarding clients with verification procedures.
• Reply to any customer inquiries and resolve issues in a timely and polite manner.
• Escalate more complex issues to the relevant team/department providing all the necessary information.
• Keeping records of customer's interactions, transactions, comments, and complaints.
• Assist with the daily consolidation reporting.
• Always Function in accordance with the relevant Regulations and company policies.
• Raise any alerting issue or concern to the Team Manager.
• Any other task assigned by the manager and the management team.

Skills:

• University or College Degree.
• Greek and English both oral and written. Additional languages will be considered an advantage.
• Experience working in a customer support environment.
• Minimum 1-year experience in a similar position.
• communication skills.
• problem-solving capabilities.
• knowledge of reporting procedures and record-keeping.
• Computer literate.
• Positive attitude and team spirit.
• Ability to multitask and work under pressure.
• knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook), preferably.