CareerFinders, on behalf of our client, an Online Company specializing in the Sports Betting industry, we are seeking to recruit a Customer Support Officer to join their expanding Call Centre based in Nicosia. The successful applicant should possess a minimum of 6 months of previous experience within a similar Customer Support role and be able and willing to work on rotational shift patterns, although no night shifts apply. The shift patterns are from 07:00 to 15:00 and/or from 15:00 to 23:00, with double pay offered for working on Public Holidays. Our client offers a competitive basic salary, plus a 13th salary. Fluency in both verbal and written Greek & English is a must.
 

Key Duties/Responsibilities: 

• Obtain client information by answering telephone calls.

• Ensure clients receive a high level of support and service. 

• Consulting clients by email and live chat.

• Client document verification, including KYC. 

Key Skills/Experience: 

• Fluency in written & spoken English and Greek is essential; knowledge of the Russian language will be considered a significant advantage. 

• 6+ months of previous experience within a Customer Support role is a must. 

• Able to stay calm under pressure.

• Excellent customer service and communication skills.

• Proven experience with computers and software applications.

• Good typing skills.

• Ability to work as part of a team. 

• Excellent problem-solving capabilities.

• Punctual, hardworking and reliable.

• Willingness and ability to work on rotational shift patterns, although no night shifts apply. 

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number CAR9382. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.