Duties and Responsibilities

• Handle guest check-in and check-out for guests and groups, as well as daily enquiries.
• Take reservations by telephone or email.
• Carry out duties according to the organisational chart.
• Provide high customer orientation and strong communication.
• Deal effectively with customer complaints.
• Address and troubleshoot problems arising in daily operations.
• Promote the sale of additional hotel services beyond accommodation, such as upgrades.
• Perform basic office duties, including correspondence, emails and filing, and help ensure the smooth running of the reception area.

Working Hours

Night shift: 23:00 until 07:30.

Requirements

• High school graduate or equivalent, or a diploma related to the hospitality sector.
• Minimum 1 year of experience in a similar role.
• Computer knowledge of MS Office (Word, Excel, PowerPoint); Theova PMS is preferable, or another PMS.
• Proficiency in English, spoken and written.

How to Apply

Interested candidates must apply online at https://bit.ly/Avlida-Apply-1 or send their CV to [email protected].