The Radisson Beach Resort Larnaca is looking for a Receptionist to join its team.

Responsibilities

• Keep the reception desk fully operational and equipped according to guest and operational needs.
• Register, process and greet guests promptly.
• Welcome guests to the hotel and respond to requests for information about the hotel and its surroundings.
• Assist guests with requests received at Reception and transfer them to the relevant departments or escalate them to Management when needed.
• Carry out the check-in and check-out process.
• Record no-shows in the relevant systems and PMS.
• Handle shift or personal float, and open and close according to procedures.
• Answer calls from guests, other departments and external lines in the absence of the OneTouch Agent.
• Address questions or issues related to room accommodations and rates.
• Update and input room reservations in the absence of Reservations Agents.
• Maintain effective key control and take part in matters relating to guest room security.
• Ensure guest mail and messages are delivered promptly.
• Monitor advance deposit and credit procedures.
• Respond appropriately to positive and negative guest comments, taking action proactively or escalating when required.
• Bring major issues to the attention of Front Office Management.
• Check the arrival list, conference guest list and VIP list, and inform the relevant people about returning guests, VIPs and special guests.
• Block rooms for VIPs and special guests.
• Monitor Front Office activities regarding discounts, billing instructions and compliance with hotel credit policies.
• Coordinate billing with the Accounting Department.
• Promote hotel outlets.
• Promote Radisson Rewards according to annual targets.

Requirements

• Excellent written and spoken English.
• Previous experience in a customer-focused industry.
• Hands-on approach and a can-do work style.
• Excellent grooming standards.
• Ability to work independently and as part of a team.
• Commitment to delivering exceptional guest service and passion for the hospitality industry.
• Ability to find creative solutions and take ownership of assigned duties and tasks.
• Personal integrity and the ability to work in an environment that demands excellence.
• Strong communication skills.
• Competent level of IT proficiency.
• EU citizen or EU work permit holder.

Apply now and become part of a team dedicated to delivering exceptional guest experiences.

Please send your CV to: [email protected]