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POSITION SUMMARY:

The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers.

PRIMARY RESPONSIBILITIES:

• Reports to Supervisor
• Checks and monitors the GPS
• Creates Reservations for each transfer request to the Transportation system
• Checks in a daily manner Hotel bookings and update Transportation System
• Studies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests.
• Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests.
• Assigns driver for each new booking
• Monitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule
  

KEY PERFORMANCE INDICATORS:

• Fleet Utilization
• On-time dispatching
• GPS Tracking
• Good time management
• Attention to the details
• Able to Work Under Pressure
• Good Organization skills

QUALIFICATIONS:

Education & Experience

• Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providers
• Primary school graduate

Skills:

• Able to work under pressure
• Able to communicate in Greek and English
• Pleasant personality
• Good knowledge of Microsoft office
• Familiar with computers
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis

PERSONAL COMPETENCIES:

• Displays a high commitment to delivering results
• Customer Service
• Well Groomed and presentable
• Able to follow rules and procedures of the Department and Company
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable