ISX Financial is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

Headquartered in Cyprus, ISX Financial is part of the Xryma Plc Group, which operates as a broader financial technology and infrastructure provider across multiple markets and service lines.

Join us and be part of a team that is committed to delivering exceptional customer service and innovative solutions shaping the future of finance.

The Role

We are seeking a motivated and hands-on IT Service Desk Engineer to join our Information Technology Service Management (ITSM) team. In this role, you will be the first point of contact for technical support across the organization, assisting colleagues resolve day-to-day IT issues efficiently and professionally. You will work closely with the IT department, including the Security department, to ensure that company systems, devices and services operate smoothly and that any issues are addressed promptly and in line with our service-level expectations.

C - Customer

• Provide responsive, professional and user-focused IT support to colleagues across the organization.

• Manage and resolve ITSM service desk tickets within agreed SLAs, ensuring employees are kept informed throughout the process.

• Support employee effective onboarding and offboarding, including account setup, device preparation, access provisioning and IT orientation.

• Provide support for Microsoft 365, Windows and macOS devices, connectivity, A/V and video conferencing.

• Build positive relationships with colleagues, understanding their needs and delivering practical technology solutions.

• Create and maintain clear knowledge base articles and user-facing technical documentation.

A - Accountability

• Take ownership of incidents, service requests and technical issues through to resolution or appropriate escalation.

• Maintain the availability, performance and security of end-user technology and IT services.

• Ensure Microsoft 365, MDM platforms, devices, user accounts and access are appropriately managed and maintained.

• Update and maintain IT asset inventories and technical records.

• Monitor system and device performance, proactively identifying and addressing potential issues.

• Support operational incident response, including first-line investigation, remediation and post-incident activities.

• Ensure IT activities are delivered in accordance with agreed policies, procedures, SLAs and security requirements.

R - Responsibility

• Manage and support the Microsoft 365 tenant, including user accounts, licensing, shared mailboxes, Teams, SharePoint and OneDrive.

• Manage Windows and Apple macOS devices through MDM solutions, including enrolment, configuration profiles and policy management.

• Support network infrastructure, including Wi-Fi, firewalls, and connectivity troubleshooting.

E -Engagement

• Build strong, collaborative relationships with colleagues across IT and the wider organisation.

• Work closely with the Security team to support security initiatives, risk remediation and compliance requirements.

• Communicate clearly and professionally with both technical and non-technical stakeholders.

• Collaborate with other departments to understand business requirements and provide appropriate IT support.

• Share knowledge, best practices and technical expertise with colleagues across the IT team.

• Contribute positively to team discussions, service improvements and IT projects.

• Participate in incident reviews and post-incident investigations, helping to identify lessons learned and improvements.

• Promote effective use of technology and encourage employees to follow appropriate security and IT practices.

• Demonstrate a flexible, proactive and team-oriented approach, supporting wider business priorities when required.

• Contribute to a positive IT culture where colleagues feel supported, listened to and confident in the technology services provided.

Core Competencies:

Technical Capability

• Strong understanding of Microsoft 365 administration, including Entra ID, Exchange Online, Teams, SharePoint and OneDrive.

• Practical experience supporting Windows and macOS environments.

• Experience with MDM platforms, device enrolment, configuration and policy management.

• Working knowledge of networking fundamentals, including Wi-Fi, firewalls, DNS, DHCP and connectivity troubleshooting.

• Understanding of IT security principles, endpoint security and access management.

• Experience with ITSM tools, service desk processes and SLA management.

• Ability to troubleshoot technical issues systematically and identify root causes.

Skills & Requirements:

· Previous experience in an IT support, helpdesk or service desk role is essential.

· Hands-on experience with Apple macOS and Windows in a corporate environment.

· Familiarity with Microsoft 365 administration, including Exchange Online, Teams and SharePoint.

· Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN.

· Experience with MDM solutions such as JAMF Pro or Microsoft Intune is a strong advantage.

· Knowledge of ITSM tools and ticketing systems (e.g. Jira Service Management) is desirable.

· Strong communication skills with the ability to explain technical issues clearly to non-technical users.

· A proactive, organised, collaborative, and detail-oriented approach to work.

· Formal IT qualifications are desirable but not required - experience and a hands-on attitude are valued above all.

· Interest in pursuing relevant certifications (e.g. JAMF, Microsoft, Apple, etc.) is encouraged and supported.

Benefits:

• Private health & life insurance plan fully sponsored by the company from day one (pending on approval from insurance company)

• 21 days of Annual Leave (reaching up to 30 days)

• Birthday leave

• Happy hour with drinks and snacks every Friday

• Employee Training plans

• Benefits card with exclusive discounts to shops, restaurants, private school, etc.

• Sports Benefit participation scheme (Platinum Package)

• Employee Referral bonus

• Internal cafeteria with barista, unlimited snacks, fruits, coffee

• Performance Bonus

• Gaming Corner

Apply Here: IT Service Desk Engineer

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Please note that our company works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our HR team.

We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited CVs.

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All applications will be treated with the strictest confidence. Personal information provided by applicants will be used solely for recruitment and selection purposes and will be handled in accordance with applicable data protection and privacy laws.

Due to the high volume of applications received, only shortlisted candidates will be contacted.

To find out more about how we process your data, please read our privacy policy (Privacy Notice & Disclosure section) at

https://www.isx.financial/legalprivacyeu#:~:text=Privacy%20Notice%20%26%20Disclosure