Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.

AMOH a Luxury Collections in Rhodes is looking for a professional, enthusiastic, and service-oriented Front Desk Agent to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and delivering exceptional service throughout the guest journey. The ideal candidate is passionate about hospitality, possesses excellent communication skills, and thrives in a fast-paced environment where attention to detail and guest satisfaction are paramount.

Key Responsibilities:

• Welcome guests in a warm and professional manner, ensuring an outstanding first impression.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle reservations, room assignments, and guest requests in accordance with hotel standards.
• Respond promptly to guest inquiries via telephone, email, and in person.
• Provide accurate information regarding hotel facilities, services, local attractions, and transportation options.
• Process payments, maintain cash handling procedures, and ensure accurate billing.
• Coordinate with Housekeeping, Maintenance, Guest Services, and other departments to ensure smooth daily operations.
• Resolve guest concerns and complaints professionally, ensuring a high level of guest satisfaction.
• Maintain guest records and ensure all information is updated accurately within the property management system.
• Promote hotel services and contribute to enhancing the overall guest experience.

Requirements & Qualifications:

• Minimum of 2 years of experience in a Front Office, Reception, or customer service role within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in MS Office applications and hotel property management systems (knowledge of PMS software will be considered an advantage).
• Ability to work efficiently under pressure and manage multiple tasks simultaneously.
• Fluency in English is essential; knowledge of additional languages will be considered a strong asset.
• Flexibility to work rotating shifts, including weekends and public holidays.
• Professional appearance and positive attitude.
• EU citizenship or a valid work permit for Greece.

Benefits:

• Competitive remuneration package.
• Rotating shift schedule.
• Complimentary staff meals.
• Continuous training and development opportunities.
• Career advancement prospects within the company.
• A supportive and professional working environment.

How to Apply

Interested candidates are invited to send their CV to [email protected]