Job Title: Spa Receptionist

Department: Spa

Reports to: Spa Manager

Summary of the Role

Deliver spa reception services in line with the quality standards set by the hotel.

Duties and Responsibilities

• Welcome guests and provide spa orientation on arrival, including the location and use of locker rooms, lounge areas, and hospitality stations.
• Offer guests amenities such as water, juice, or heated neck pillows.
• Answer questions about general property information and amenities.
• Escort guests to and from treatment rooms.
• Check the computer regularly throughout the day for schedule updates and changes.
• Maintain cleanliness of the workstation, treatment rooms, spa/salon locker room, and lounge areas.
• Dispose of trash and dirty linens in the proper area.
• Secure supplies and equipment at the end of each shift.
• Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; maintain a clean and professional uniform and personal appearance; protect company assets.
• Anticipate and respond to guests’ service needs and thank guests with genuine appreciation.
• Communicate clearly and professionally with guests and colleagues.
• Build and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Meet the physical requirements of the role, including reaching, bending, twisting, pulling, and stooping; moving, lifting, or carrying objects up to 4.5 kg; and standing, sitting, or walking for extended periods.
• Carry out other reasonable duties as requested by supervisors.

General Responsibilities

• Attend meetings or training sessions as required by management.
• Be familiar with hotel fire procedures, security procedures, facilities and attractions, and health and safety policies and procedures.
• Follow hotel operating standards and departmental procedures.
• Be conversant with accepted methods of payment (for cash handling staff only).
• Be conversant with current licensing regulations (Food and Beverage Service department only).
• Adhere to the company’s policies and procedures for quality, environment, and food safety.

Qualifications

• At least 1 year of experience in a similar Spa Receptionist role or previous customer-related experience.
• Excellent knowledge of English (Greek and Russian are a plus).
• Excellent communication and organizational skills.
• Excellent knowledge of MS Office, especially Excel, Word, and Outlook.
• Pleasant, customer-centric personality.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at [email protected].