Front Desk Receptionist

Job Description

To handle guest requirements in a courteous, welcoming, and professional, sales-oriented manner in strict accordance with company standards and procedures. To actively participate in all daily Front Office operations, including handling financial transactions accurately, managing telephone correspondence, welcoming guests, and presenting the resort's facilities.

Main Duties & Responsibilities

· Guest Operations: Manage the efficient execution of all Front Office tasks, including guest check-ins and check-outs, welcoming arriving guests, and escorting them to their rooms.

· Service Standards: Provide friendly, efficient, and courteous service at all times, ensuring the highest standards of guest care and resolving guest queries or requests promptly.

· Systems & Communication: Operate the switchboard, call center, and relevant property management/reservations software. Ensure the accurate logging and timely delivery of messages, mail, and packages.

· Financial Integrity: Process daily transactions, payments, and orders accurately. Adhere strictly to all established cash-handling, billing, and credit policies, verifying cash and deposits at the end of each shift.

· Operational Coordination: Maintain proper uniform and an excellent personal presentation at all times. Cooperate with all hotel departments to ensure accurate room status information is maintained and communicated.

· Brand Protection: Follow all directives, house rules, and policies set by Management, working in a manner that protects and upholds the reputation and good name of the business.

Requirements & Qualifications

· Experience: Minimum 2 years of relevant experience, preferably within a 4-star or 5-star hotel environment.

· Languages: Fluency in English is required. Knowledge of additional languages (such as German, Russian, or Arabic) will be considered a strong advantage.

· Technical Skills: Familiarity with hotel management software programs (PMS) and standard front office systems.

· Core Capabilities: Excellent communication, multitasking, and organizational skills. Professionalism, responsibility, strong team spirit, and a results-oriented mindset.

Benefits & Conditions

· Salary: €1,350 - €1,700 gross per month (depending on experience).

· Working Schedule: 6 days per week (8.5 hours daily).

· Environment: Excellent working conditions within a professional team.

· Eligibility: EU citizens only.

How to Apply

Please submit your CV to: [email protected]