Call Center Representative – Optics Division

Varnavas Hadjipanayis Ltd (VHP Ltd) is one of the leading and most reputable companies in Cyprus founded in 1963. The company has evolved through time as a key player in a multitude of market segments that includes Pharmaceuticals, Medical Devices, Diagnostics, Clinical and Infant Nutrition, Food Supplements, Oral Health Care Products, Optics, Cosmetics and Fragrances, and Fast-Moving Consumer Goods.

The position:

We are seeking a driven and customer-focused Call Center Representative to join our Optics Division. This is an excellent opportunity for individuals who thrive in a fast-paced, dynamic environment and are eager to contribute to a professional team.

Key Duties / Responsibilities

• To receive and process customer orders via telephone, fax, e-mail and B2B system
• To provide product / service information by answering questions, offering appropriate support to clients
• Process orders in the ERP system and issue invoices, ensuring accurate billing of products and quantities
• To ensure that the correct products and quantity are prepared for each order
• Ensure timely order preparation and delivery in accordance with customer requests and standard delivery procedures
• Accurately record all required information related to Adverse Event Reports and/or Quality Complaints in line with Company Policy

Requirements:

• Excellent communication and organizational skills
• Enthusiasm, dynamism, and the ability to operate within a team
• Good analytical and problem-solving skills with focus on delivering results
• Fluency in both English and Greek, written and spoken
• Work experience will consider as advantage

An attractive remuneration package, including benefits will be offered to the successful candidate according to qualifications and experience.

Interested applicants should submit their CV, quoting the reference VHPCCR, to:
[email protected]

All applications will be treated with strict confidentiality.
Only shortlisted candidates will be contacted.

Application Deadline: 15/05/2026