JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.

The role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly, and enjoys helping customers in a busy and regulated environment.

As the voice of the company, the Call Center Agent should have good communication skills and a positive, customer‑focused attitude.

Job Duties:

• Respond to incoming contacts in an efficient, timely and professional manner
• Perform outbound calls when required.
• Adhere to company’s policies and procedures when interacting with customers
• Stay up to date regarding company’s products, services and policies
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Follow-up complicated customer calls where required
• Escalate priority issues to management, when the need arises
• Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact
• Build positive relationships with customers , ensuring that all questions and issues are handled appropriately

Required skills/qualifications:

• Secondary education.
• Experience in a call center environment will be considered an additional qualification
• Excellent customer service skills to ensure that customers receive satisfactory service
• Active listening, verbal and written communication skills
• Strong analytical skills with a solution-focused mindset
• Good command of both Greek and English language
• Stamina to handle high volumes of calls and consistently provide excellent service
• Ability to work on shifts, weekends and public holidays

Interested candidates should send their CV to [email protected]