Are you motivated by building long-lasting customer relationships, while working with clear structure and processes?

DS Norden is hiring a Debt Portfolio Manager to help continuously improve our collection procedures within the Credit Management team. Together with the team, you will focus on optimising processes and designing payment solutions that strengthen our collection procedures.

What you will do

In this role, you will be an important link between our commercial teams, Finance, and the functions handling disputes and invoicing. Your work will help resolve discrepancies, improve payment flows, and support a seamless customer experience.

You will contribute to NORDEN’s structured dunning and collection processes, with a focus on reducing receivables, supporting transparent payment insights, and progressing toward Straight Through Processing (STP) for the majority of invoices. By working closely with both internal and external stakeholders, you will help ensure efficient processes and a professional, service-focused customer journey.

Key responsibilities

With a focus on increasing the number of STP customers, you will build close relationships with customers and negotiate agreements to support timely payments and effective debt collection. Your responsibilities will include:

• Manage and oversee a customer portfolio, including driving the transition to a higher share of STP clients.
• Reduce credit exposure by engaging customers on overdue balances and agreeing on payment solutions within mandate.
• Monitor payments and follow up on agreements to ensure compliance and resolve discrepancies.
• Maintain strong customer relationships while handling balance inquiries and securing timely payments.
• Document collection activities, manage credit risk reservations, and provide clear reporting to internal stakeholders.
• Ensure compliance with policies and regulations while identifying opportunities to improve collection processes.

Your skills and qualifications

You have a customer-oriented mindset and enjoy solving problems and building relationships through a collaborative and fair approach.

You also bring:

• Experience with or interest in collections, credit management or accounts receivable, or a relevant educational background in maritime studies, finance or business administration.
• An interest in shipping and a willingness to learn and understand industry terminology.
• Experience with CRM systems.
• Comfort working with data and processes.

Application

Please upload your motivated application, resume and relevant diplomas via our website here: Debt Portfolio Manager as soon as possible and no later than 24 May. We review applications and interview candidates on an ongoing basis.

We will do our best to get back to you within ten working days after the application deadline, 24 May.

NORDEN values diversity in thought, educational background and professional competencies and therefore encourages all qualified candidates to apply.

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Our company

NORDEN is a global provider of ocean based freight services for bulk and project cargo of all sizes. We integrate freight solutions with port logistics, helping our customers optimise and decarbonise supply chains. We provide tailored solutions based on flexibility, reliability and intelligence.

Our agile business model ensures stability by continuously adapting our fleet to market developments and customer needs.

Founded in 1871, NORDEN is one of Denmark’s oldest internationally operating shipping companies. Incorporated in Denmark, we are listed on Nasdaq Copenhagen as part of the OMX Nordic Large Cap index.

With offices across 6 continents, NORDEN is a truly integrated part of global trade.

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