Job Title: Wellness & SPA Receptionist

Department: Wellness / Health & Fitness / Spa
Reports To: Wellness & Recreation Manager
Location: Ararat Grand Residences

Job Type: Full-time

Job Summary:

The Wellness & SPA Receptionist is the first point of contact for Wellness & SPA guests and plays a vital role in creating a welcoming, relaxing, and professional environment. This position is responsible for greeting clients, guiding guests in appointment’s choice, handling transactions, and supporting Wellness & SPA operations to ensure the highest level of guest satisfaction.

Key Responsibilities:

• Warmly greet all guests upon arrival and departure in a professional and courteous manner.
• Answer phone calls, emails, and in-person inquiries regarding Wellness & SPA services, pricing, and availability.
• Guide guests towards the best choice according to expressed need/goal.
• Schedule, modify, and confirm appointments using spa booking software.
• Process payments, issue receipts, and maintain accurate records of all transactions.
• Coordinate with Wellness & SPA team members to ensure smooth service delivery.
• Handle guest concerns or complaints promptly and escalate issues to the Wellness Manager when necessary.
• Promote retail products
• Create a monthly Professional and Retail products inventory report.
• Prepare a weekly and monthly KPI / Executive wellness reports and statistics.
• Uphold the Wellness & SPA hygiene, safety, and confidentiality standards at all times.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a receptionist, front desk, or customer service role (spa, salon, or hospitality preferred).
• Proficiency in appointment scheduling software is a plus.
• Excellent communication, interpersonal, and multitasking skills.
• Strong attention to detail and a professional appearance.
• Ability to remain calm and friendly under pressure.
• Flexible availability, including weekends and holidays.

Preferred Qualifications:

• Experience working in a luxury or wellness-focused environment.
• Fluent in English and multilingual abilities are a plus.

Work Environment:

• Fast-paced, customer-facing environment.
• May involve standing for extended periods.
• Uniform or dress code compliance required.

Benefits:

• An attractive remuneration package based on qualifications and experience
• 13th salary
• Career Progression Opportunities
• Comprehensive staff training and induction programs
• High profile hospitality company equal to 5* Luxury Hotels
• Group-wide professional development opportunities
• Free daily meals

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to [email protected].

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus.

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