Main Responsibilities

• Act as the main point of contact for a portfolio of global clients, ensuring strong communication and service delivery.
• Coordinate with in-country payroll providers, HR specialists and immigration partners to manage full-cycle payroll processing, accuracy, compliance and timeliness.
• Review and validate monthly payroll inputs and calculations, then prepare and issue client invoices.
• Ensure payroll is processed on time, compliance filings are completed, and onboarding/offboarding tasks are handled.
• Maintain accurate and up-to-date records in CRM systems, including employee and client documentation.
• Guide clients on benefits, payroll queries, compliance and workforce planning.
• Support contract renewals and help drive client satisfaction and retention.

Key Qualifications

• 2-4 years of experience in payroll or outsourcing operations. International experience and vendor management will be an advantage.
• Strong understanding of payroll processes and employment lifecycle management.
• Excellent communication and problem-solving skills.
• Fluent spoken and written English.
• Proficient in Excel and familiar with CRM tools.