PURPOSE OF POSITION

The Spa Receptionist will ensure that all reception, telephone and Spa operations run smoothly, in the most efficient and effective manner, delivering the highest possible standards of service to all guests (internal and external of the Hotel); the Spa Receptionist will also be pro-active in maintaining and/or improving department profitability in accordance with the Hotel policies, procedures and standards.

KEY ACCOUNTABILITIES

• Implement and train the correct standards, monitor and strive for continuous improvement,

• Ensure that their actions, duties and opening & closing duties, set ups, cleanings and other be-fore, during and after preparations, are completed in accordance with the pre-set procedures,

• Willingly carry out various tasks given by their superiors before, during and after opening hours,

• Have a complete understanding of the department operations, the geographical layout and the exact whereabouts and functioning of all equipment of an operational nature,

• Keep their workstation well organised and neat, report any issues to superiors,

• Preserve excellent levels of customer service; interact with all guests; sense, identify and anticipate their needs; quickly respond to maximum satisfaction; seek/action/learn from customer feed-back; communicate their liking/disliking and develop/maintain the files of compiled guest preferences; and report upward and downward should a guest not be content with their experience,

• Demonstrate thorough knowledge and ability in: the execution of all correct standards, their required daily work, the etiquette while dealing with guests and people, facilities, services, equipment, floor lay outs, treatments & classes, packages & prices, limited items, brands and all pro-ducts including ingredients, origins, combinations, methods of preparation, presentation, delivery, cleanliness and service; monitor and strive for continuous improvement at all times,

• Ensure all guests using the Spa and sport facilities follow the rules and regulations set by the Hotel,

• Welcome, greet, acknowledge, bid farewell to all guests in a welcoming & professional manner,

• Ensure every guest receiving treatments complete a full consultation card,

• Confidently communicate/merchandise/recommend/advise on all facilities, products and services to guests using up-selling skills or other sales techniques to maximise revenues, whilst matching guest preferences,

• Manage other daily duties: run the reception desk and all telephone & reservations operations; follow the correct procedures when receiving/returning keys or whilst in their possession; book treatments, packages, classes, lessons, fitness activities in the relevant appointment books; inform all therapists/instructors/colleagues of any alterations to schedules; hand out/collect towels; ensure a full stock of clean towels are available at the Spa at all times; ensure that all lockers are properly stocked (with slippers, robe & towel); promote the Spa and all brands; respond efficiently to customer complaints, all with care and in accordance with the pre-set procedures,

• Monitor the department activities by actively participating in the operations, be vigilantly attentive to service details, produce quality and standards,

• Assist with stock counts and ensure that at all times the department and staff have adequate supplies of equipment, resources and provisions,

• Ensure that new orders are in line with costs and business levels; and that strict control and cost control measures are adhered to in terms of deliveries, handling, storage and stock rotation,

• Ensure awareness of the department’ costs, identify reasons and take appropriate action,

• Inspect all Spa front and back areas daily to ensure upmost cleanliness, physical condition and functioning equipment,

• Implement the Hotel’ sales, promotions and entertainment plan, and contribute to new ideas,

• Assist in market research, market needs and trends.

GENERAL

• Follow the Hotel’s internal operating regulations as per the Employee’s Handbook,

• Use all correct standards and methods of service as stated in the Hotel’s operations manuals,

• Follow the staff rotas in accordance with business levels; inform their superior should there be any problems with their scheduled working hours,

• Inform their superior when leaving their station/work area for breaks and at end of shift,

• Report for duty punctually, wearing the correct uniform and perfectly groomed at all times,

• Ensure that all checklists and other logbooks are completed, signed and archived daily,

• Provide a professional, courteous and efficient service to guests and visitors at all times,

• Maintain a good rapport and working relationship with all team members and suppliers,

• Perform the duties with maximum efficiency and in the most productive manner,

• Assist in the training and development of new recruits/colleagues/subordinates ensuring that they have the skills to perform their duties in the most professional and productive manner,

• Communicate effectively with all relevant colleagues and superiors before, during and after service/shift, about all service issues, happenings, incidents, spillage, spoilage, speed of service, items availability, presence of special/important/challenging guests, any observations or developments that affect the guests, the Hotel’s activities and/or their post,

• Be proactive in offering co-operation, assistance and help to other areas/people when they are busier than them, and inform all superiors when doing so,

• Initiate new ideas to improve service and encourage all colleagues to give their view,

• Instruct all work colleagues on proper equipment handling and storage to minimize/control/avoid the wastage of energy, resources and/or equipment, misuse and/or breakages,

• Comply with Cyprus legislation and be conversant with and act in accordance with any such matters relating to their department,

• Respond positively to any changes in the department as dictated by the needs of the industry or the Hotel operations,

• Attend training/re-training sessions/seminars as required and read training notes to continuously further their skills and knowledge,

• Attend and contribute to all staff meetings/briefings and other related activities

SKILLS AND QUALIFICATIONS

• Previous experience in reception, customer service, hospitality, or a spa/wellness environment

• Excellent communication and interpersonal skills, with a warm, professional, and welcoming manner

• Strong organizational and multitasking abilities, including appointment scheduling, phone calls, and managing guest requests

• Good computer skills, with experience using booking/reservation systems and standard office software

• Professional appearance and a customer-focused attitude, with excellent attention to detail and the ability to remain calm under pressure

BENEFITS:

Attractive remuneration package based on qualifications and experience.

Please send your cv at [email protected] by 30th September 2026.

Kindly note that only shortlisted candidates will be contacted.