Mediterranean Beach Hotel invites talents to apply for the position of Reservations Officer and join our team.

At Mediterranean Beach Hotel we consider our people as the most valuable contributor to our success, which is why we only welcome professionals who are passionate, enthusiastic and willing to grow their career.

We foster a team culture which thrives on challenges and always aims to provide our guests excellence in service, in an environment of tranquillity, well-being and hospitality at its best, where our people feel proud to belong.

We offer opportunities for future advancement and skill development through continuous training programmes, while at the same time encouraging initiatives and rewarding results.

JOB PURPOSE:

The Reservations Officer is responsible for ensuring the smooth and efficient operation of the Reservations function while delivering consistently high standards of service. The role manages reservations accurately, provides knowledgeable advice on rooms, rates, packages and hotel services, and proactively identifies opportunities to maximise revenue.

The position maintains effective relationships with internal and external stakeholders, including travel agents and Head Office, while supporting occupancy and rate optimisation. The Reservations Officer also contributes to accurate forecasting, departmental efficiency and continuous improvement in line with Hotel standards and procedures.

DUTIES & RESPONSIBILITIES:

• Manage all reservation enquiries and bookings accurately and efficiently across telephone, email and other channels, ensuring all guest information, rates and preferences are correctly recorded.

• Maximise room revenue and occupancy through effective sales techniques, upselling, upgrades and knowledgeable promotion of rooms, packages, facilities and additional services.

• Maintain strong coordination with internal and external stakeholders, including travel agents, Central Office, Accounts, Sales and Rooms Division, regarding rates, promotions, availability and procedures.

• Deliver exceptional customer service by anticipating guest needs, responding promptly to enquiries and complaints, and ensuring a professional and personalised reservations experience.

• Support reservations planning and commercial performance, including maintaining reservation systems, assisting with forecasts, monitoring market trends and supporting the implementation of sales and promotional initiatives.

BENEFITS:

Attractive remuneration package based on qualifications and experience.

REQUIRED QUALIFICATIONS AND SKILLS:

• Previous experience in Reservations, Front Office or a similar hospitality role, preferably within a hotel environment.

• Strong communication and customer-service skills, with a professional, confident and sales-oriented approach.

• Fluent English. Knowledge of any additional languages will be considered an advantage.

• Good knowledge of hotel reservations systems and Microsoft Office, with strong numerical and administrative skills.

• Commercial awareness and sales ability, with the confidence to promote room upgrades, packages and additional hotel services.

• Excellent attention to detail, organisation and problem-solving skills, with the ability to manage multiple reservations and priorities accurately under pressure.

• Bachelor’s degree (or diploma) in hotel management/hospitality would be considered as an advantage.

Please send your cv at [email protected] by 30th September 2026.

Kindly note that only shortlisted candidates will be contacted.