Wavemaker Hospitality is a dynamic collection of hotel brands across the Mediterranean. With 45 years of expertise, 50+ hotels, and 500,000+ guests each season, our portfolio includes Atlantica Hotels & Resorts, Mare Resorts, Aphrodite Hills Resort, and our newly introduced APHI Resorts and AMOH, a Luxury Collection Resort, Rhodes.

This customer facing role will have contact by phone, email and in person with coaches, members, and guests of all levels daily and will be delivering excellence in customer service. Coordinate the operating team to ensure smooth and 5-star guest experience. Assisting and advising guests to choose from a variety of sport programs. Making reservations for guests based on their various requirements and budget. Checking the availability on desired activity itineraries and proceed with reservation and payments. Operate the retail shop with sports gear/clothing/accessories/shoes and assist the F&B function.

Key Duties/Responsibilities:

⁃ Meet and greet visitors in a professional and timely manner.

⁃ Provide outstanding and professional customer service to guests, responding quickly with true personal responsibility.

⁃ Provide accurate information and advice about facilities, services, and programs.⁃ Manage reservations of guests and confirmations via email/phone in accordance with the department’s procedures, including all financial transactions related to sport programs, rental fees, the shop, and F&B.

⁃ Manage the retail operations of the shop, including customer service, stock inventory management, and merchandising.

⁃ Carry out all duties in accordance with the Racket Club Opening and Closing procedures.

⁃ Ensure colleagues are kept up to date with bookings, as per department SOPs.

⁃ Inform and advise all team members promptly of their arriving visitors and guests.

⁃ Promote and market all sports programs, coaches, and services.

Requirements and Qualifications:

⁃ Excellent knowledge of English, both written and spoken.

⁃ Good knowledge and understanding of Microsoft Office

⁃ Excellent interpersonal and communication skills, written and verbal.

⁃ Αbility to work well within a team and maintain effective working relationships.

⁃ Ability to work on own initiative and follow verbal and written instructions.

⁃ Working to deadlines and juggling different priorities.

⁃ Russian and Greek language skills will be considered an asset

⁃ Valid driving license

⁃ Eu citizen or an EU work permit holder

Working Schedule:

⁃ Flexible 8.5-hour shifts scheduled within our operating hours of 08:00 to 21:00, including a mix of early, mid, and late shifts.

⁃ 2 days off per week (not fixed)

Benefits:

⁃ Permanent all year around position.

⁃ Competitive compensation package which includes 13 salaries

⁃ Monthly commission on shop retail sales.

⁃ Provident Fund

⁃ Medical Fund

⁃ Opportunities for career development and growth within the company

⁃ Discounts for all outlets/restaurants and accommodation on Resort

⁃ Complimentary Meal

How to Apply:

Qualified candidates must apply to the Human Resources Department by sending their CV and job opening title to [email protected] or apply via our company website link here

All applications will be treated as strictly confidential. Only shortlisted candidates will be contacted.