CareerFinders, on behalf of our client, an expanding International Group of Companies with diverse product offerings including Online Gaming, Marketing, Information Technology & Translation services, we are seeking to recruit a VIP Manager to join their team based in Limassol. As a VIP Manager, you will be responsible for managing and growing a portfolio of high-value casino players across multiple brands. You will act as the primary point of contact for VIP players and play a key role in driving portfolio growth through strategic engagement. Our client is seeking applicants who are fluent in English to a native, or near-native level, who possess proven experience managing VIP or high value clients, ideally within iGaming, casino, or a similar high-touch environment. Familiarity with CRM tools and VIP management will be considered an advantage. A highly competitive remuneration package is on offer, based on skills and experience. This role operates on a rotating shift basis, including evenings, the occasional weekend, and night shifts.

Key Duties/Responsibilities: 

• Manage a dedicated portfolio of VIP players across multiple casino brands.
• Drive portfolio growth by increasing deposits, retention, and player lifetime value.
• Build strong, long-term relationships with VIP players through personalised communication.
• Actively identify upsell and cross-sell opportunities within the portfolio.
• Plan, execute, and manage targeted VIP campaigns, promotions, and incentives.
• Measure and analyse campaign performance and player behaviour to assess impact and ROI.
• Reactivate dormant or declining VIP players using tailored engagement strategies.
• Handle VIP player requests, issues, and escalations in a professional and timely manner.
• Collaborate with internal teams (CRM, Payments, Risk, Compliance, Marketing) to optimise player experience.
• Maintain accurate records of player interactions and portfolio performance.
• Ensure all activities comply with responsible gambling, AML, and regulatory requirements.

Key Skills/Experience: 

• Native, or near-native level of English (spoken and written).
• Strong understanding of English language nuances, tone, and idiomatic expressions.
• Proven experience managing VIP or high value clients, ideally within iGaming, casino, or a similar high-touch environment.
• “Hunter mentality” with a strong commercial drive and results oriented mindset.
• Demonstrated ability to proactively engage players and create opportunities rather than react to them.
• Strong lateral and critical thinking skills with the ability to think outside the box.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• High emotional intelligence with the ability to adapt communication style to different personalities.
• Strong organisational skills and ability to manage multiple players, campaigns, and priorities simultaneously.
• Confident working with KPIs, performance metrics, and portfolio analysis.

Nice to Have:

• Experience working with multiple brands or jurisdictions.
• Familiarity with CRM tools and VIP management.

To apply for this vacancy, please send your CV, along with any covering letter to [email protected] quoting the reference number CAR9255. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.