Application Support Officer (on site) – ASO/03/26

Our client is seeking an Application Support Officer to provide day-to-day support for our application at the client’s premises.


Duties and Responsibilities

• Provide daily on-site support to users of the application
• Assist users with system navigation, processes, and correct usage
• Handle user questions, incidents, and support requests
• Troubleshoot application-related issues and provide timely resolutions
• Escalate technical or complex issues to internal teams and follow up accordingly
• Identify recurring issues and communicate feedback for system improvement
• Support user testing and validation activities when required
• Keep records of support requests, issues, and resolutions
• Maintain effective communication and a positive working relationship with client stakeholders

Requirements

• Good working knowledge of Microsoft Office applications.
• Basic IT knowledge and familiarity with business applications
• Strong communication and interpersonal skills.
• Ability to understand and explain system-related issues clearly to users.
• Comfortable working on-site at a client location on a full-time basis.
• Good organisational skills.
• Previous experience in application support, IT support, customer support will be considered an advantage.

What We Offer

• Starting annual gross salary €16.900, increasing to €18.200 upon completion of one year of service and to €19.500 upon completion of two years of service.
• 21 days annual leave.

Note that this is a full-time, on-site role at the client’s premises, with working hours from Monday to Friday, 07:30 to 16:00 (30 min break).

If you are interested please apply here: https://recruitcrm.io/apply/17726132581040061567jqG