Our client is an international technology provider, headquartered in Cyprus and with a reputable market presence in Europe for the past two decades; due to their continuous growth and development we are now happy to announce that the company is actively searching for a professional that would fill the position of Chief Customer Officer based in Limassol, CY.

Please see below the main criteria for this role.

Key objectives of the role and responsibilities:

• Partner with the CEO in setting and driving the customer-centric mission and system-wide customer experience strategy;
• Translate strategy into actionable company-wide goals by growing customer base, share and profitability;
• Unite the company to deliver valued customer experiences; leverage data to identify key opportunities for improving the customer experience and build customer loyalty;
• Work cross-functionally with business partners to affect change via people, policy and/or system changes with the end-customer in mind;
• Collaborate with company’s leadership to identify, develop, and implement strategic solutions for obstacles and opportunities so the business continues to grow;
• Ensure daily that customer experience standards, structure, methods, tools and tactics are available and consistently applied across the company;
• Ensure that the KPIs of the customer service division can be met, by supervising that all resources are in place;
• Develop and evaluate management business plans, related to customer service assigned projects, by analyzing and interpreting various data, market trends and financial metrics;
• Provide strategic leadership to customer service management line;
• Build and maintain trusted relationships with partners, vendors, key customers, and stakeholders;

Required experience and main characteristics of our preferred candidate:

• BSc/BA in any relevant field is required; MSc/MBA is a plus;
• Business work experience in the Technology industry; solid experience in customer service management is strongly preferable;  
• 5+ years of experience in executive leadership positions, preferably as a CCO;
• Fluency in English is essential & in Greek – would be a distinct advantage;
• Deep expertise and understanding of the end-to-end consumer journey;
• Outstanding organizational, leadership abilities & a strong vision for the future;
• Demonstrable competency in strategic planning and business development;
• Working knowledge of data analysis, performance metrics and preferably in-depth knowledge of IT/Business infrastructure and MS Office;
• Aptitude in decision-making, problem-solving & Top-notch management skills;