Chief Customer Officer
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#TA09317 Type: Full time
Our client is an international technology provider, headquartered in Cyprus and with a reputable market presence in Europe for the past two decades; due to their continuous growth and development we are now happy to announce that the company is actively searching for a professional that would fill the position of Chief Customer Officer based in Limassol, CY.
Please see below the main criteria for this role.
Key objectives of the role and responsibilities:
- Partner with the CEO in setting and driving the customer-centric mission and system-wide customer experience strategy;
- Translate strategy into actionable company-wide goals by growing customer base, share and profitability;
- Unite the company to deliver valued customer experiences; leverage data to identify key opportunities for improving the customer experience and build customer loyalty;
- Work cross-functionally with business partners to affect change via people, policy and/or system changes with the end-customer in mind;
- Collaborate with company’s leadership to identify, develop, and implement strategic solutions for obstacles and opportunities so the business continues to grow;
- Ensure daily that customer experience standards, structure, methods, tools and tactics are available and consistently applied across the company;
- Ensure that the KPIs of the customer service division can be met, by supervising that all resources are in place;
- Develop and evaluate management business plans, related to customer service assigned projects, by analyzing and interpreting various data, market trends and financial metrics;
- Provide strategic leadership to customer service management line;
- Build and maintain trusted relationships with partners, vendors, key customers, and stakeholders;
Required experience and main characteristics of our preferred candidate:
- BSc/BA in any relevant field is required; MSc/MBA is a plus;
- Business work experience in the Technology industry; solid experience in customer service management is strongly preferable;
- 5+ years of experience in executive leadership positions, preferably as a CCO;
- Fluency in English is essential & in Greek – would be a distinct advantage;
- Deep expertise and understanding of the end-to-end consumer journey;
- Outstanding organizational, leadership abilities & a strong vision for the future;
- Demonstrable competency in strategic planning and business development;
- Working knowledge of data analysis, performance metrics and preferably in-depth knowledge of IT/Business infrastructure and MS Office;
- Aptitude in decision-making, problem-solving & Top-notch management skills;