PrimeXM is a leading Fintech provider focusing on providing cutting-edge liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions and MT4/MT5 Bridging and White Label solutions.

The Level-1 Technical Support team is responsible for providing first line support to company’s clients. The team is the initial point of contact for all incidents and requests that come through via chat, email or phone.

We are looking for Level-1 Technical Support Agents, which will be part of the Level-1 global team. This is an entry position, reporting to the Head of the Level-1 team. The team member will be responsible for assisting clients, providing support and basic troubleshooting based on the information available on our Help Center.

Main Responsibilities

• Handle incoming client requests via chat, email and phone for PrimeXM products and applications
• Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
• Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
• Follow the processes and procedures of the Level-1 department
• Maintain a solid understanding of company’s offering and forthcoming releases

Required Skills

• Ability to communicate efficiently with clients, maintaining a positive and professional attitude
• Ability to grasp technical and financial concepts quickly, based on the available training material
• Able to work under pressure and handle emergency situations effectively
• Excellent fluent written and spoken English, additional languages represent a plus
• Able and willing to work on night shifts
• Analytical thinking and attention to detail
• Results driven and self-motivated

Benefits

• Attractive remuneration package
• Excellent working environment
• Strong career development opportunity with growth within the company and the fintech industry

Employment Conditions: Full-time

Location: Limassol

Please send your CV to careers@primexm.com  quoting “Level-1 Technical Support Agent (Night Shifts)” in the subject.