GERMAN CUSTOMER SUPPORT OFFICER

This role is ideal for a native speaker of German Language.

Appropriate training and orientation will be part of the successful candidate’s introduction into the role.

MAIN DUTIES AND RESPONSIBILITIES

• Deal directly with clients through phone, email and live chat.
• Obtain and evaluate all relevant information to handle inquiries correctly.
• Respond promptly to customer inquiries, handling and resolving them accordingly.
• Record details of all inquiries, comments and complaints.
• Communicate and coordinate issues with other departments.
• Direct requests and unresolved issues to the designated person/department.
• Assisting new clients with the account opening process.
• Provide clients with relevant information regarding the website, promotions and products.
• Communication precise and correct information at all times.
• Inform clients via their account of any changes that concern them.
• Be an ambassador for the company and provide high level service through the necessary channels.

CANDIDATE PROFILE

• Educated to University/College degree level.
• Knowledge of German at a native level and fluent in English
• Proficiency in MS Office and other widely used software
• Excellent communication and organisational skills.
• Prepared to work shifts on a 24/5 rotation.

BENEFITS

• Competitive compensation package including a 13th salary
• Participation in the Medical Program
• Opportunity for self-development

All applications are strictly confidential
Applicants should email their CVs to hr@leadcapitalmarkets.com