Lead Capital Markets Ltd - German Customer Support Officer
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#LC03461 Type: Full time
GERMAN CUSTOMER SUPPORT OFFICER
This role is ideal for a native speaker of German Language.
Appropriate training and orientation will be part of the successful candidate’s introduction into the role.
MAIN DUTIES AND RESPONSIBILITIES
- Deal directly with clients through phone, email and live chat.
- Obtain and evaluate all relevant information to handle inquiries correctly.
- Respond promptly to customer inquiries, handling and resolving them accordingly.
- Record details of all inquiries, comments and complaints.
- Communicate and coordinate issues with other departments.
- Direct requests and unresolved issues to the designated person/department.
- Assisting new clients with the account opening process.
- Provide clients with relevant information regarding the website, promotions and products.
- Communication precise and correct information at all times.
- Inform clients via their account of any changes that concern them.
- Be an ambassador for the company and provide high level service through the necessary channels.
CANDIDATE PROFILE
- Educated to University/College degree level.
- Knowledge of German at a native level and fluent in English
- Proficiency in MS Office and other widely used software
- Excellent communication and organisational skills.
- Prepared to work shifts on a 24/5 rotation.
BENEFITS
- Competitive compensation package including a 13th salary
- Participation in the Medical Program
- Opportunity for self-development
All applications are strictly confidential
Applicants should email their CVs to hr@leadcapitalmarkets.com