VIP Account Manager
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#PP28853 Τύπος: Πλήρης Απασχόληση
ProgressPlay is an industry-backed, fast-growing regulated company providing single wallet white label casino and sports solution via mobile, tablet and PC. ProgressPlay already has more than 60 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, Israel, and London, ProgressPlay is in a fantastic position to continue its rapid global growth.
ProgressPlay is looking for a motivated and dynamic VIP Account Manager to join our team in Limassol.
Responsibilities:
- Increase our top players' activity, satisfaction and loyalty to our brand
- Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction
- Be involved in improving the overall service to our VIP customers and improving our players' satisfaction across the site
- Define a VIP player strategy
- Increase activity of top players
- Proactively contact top players
- Proactively contact potential top players
- Plan, execute and follow up on promotions
- Improvements of the back-office features for VIP Management
- Improvements of the web site to improve top players' satisfaction
- Dealing directly with clients’ queries over chat system, e-mail and phone
- Interacting with other departments as necessary to meet client’s needs
Requirements:
- Fluent English speaker with high written/verbal communication skills
- Able to work shifts on rotation Monday to Sunday (10am-6pm & 6pm-2am)
- Experience in a similar position/industry preferred but not mandatory
- Customer service experience
- Sales experience preferred
- European citizenship
Remuneration & Benefits:
- Career development
- 21 days annual leave
- Group Medical Scheme
- Complimentary lunch
- Team building activities
If this role seems like the right fit for you, please send us your CV at hr@progressplay.com