ProgressPlay is an industry-backed, fast-growing regulated company providing single wallet white label casino and sports solution via mobile, tablet and PC. ProgressPlay already has more than 60 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, Israel, and London, ProgressPlay is in a fantastic position to continue its rapid global growth.

ProgressPlay is looking for a motivated and dynamic VIP Account Manager to join our team in Limassol.

Responsibilities:

• Increase our top players' activity, satisfaction and loyalty to our brand
• Measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction
• Be involved in improving the overall service to our VIP customers and improving our players' satisfaction across the site
• Define a VIP player strategy
• Increase activity of top players
• Proactively contact top players
• Proactively contact potential top players
• Plan, execute and follow up on promotions
• Improvements of the back-office features for VIP Management
• Improvements of the web site to improve top players' satisfaction
• Dealing directly with clients’ queries over chat system, e-mail and phone
• Interacting with other departments as necessary to meet client’s needs

Requirements:

• Fluent English speaker with high written/verbal communication skills
• Able to work shifts on rotation Monday to Sunday (10am-6pm & 6pm-2am)
• Experience in a similar position/industry preferred but not mandatory
• Customer service experience
• Sales experience preferred
• European citizenship

Remuneration & Benefits:

• Career development
• 21 days annual leave
• Group Medical Scheme
• Complimentary lunch
• Team building activities

If this role seems like the right fit for you, please send us your CV at hr@progressplay.com