Customer & Project Support Officer (IT Solutions Provider) - Limassol
Η συγκεκριμένη αγγελία έχει λήξει. Ψάξτε στο www.carierista.com για αναζήτηση άλλων αγγελιών.
#AC22292 Τύπος: Πλήρης Απασχόληση
Advance Career, on behalf of our client, an IT Solutions Provider company located in Limassol, is seeking to recruit a Customer & Project Support Officer;
Responsibilities:
- Receive calls and record details of all customer requests, inquiries, comments, and complaints.
- Utilize information systems to record and handle customer support requests according to priority and SLA (Service Level Agreement), maintain logs and records of calls, activities and other information.
- Ensure that established customer service levels are maintained.
- Generate reports of SLA Cases to Supervisor.
- Maintain working knowledge of all company products and services.
- Assist in the planning, monitoring, controlling and administration of projects.
Qualifications:
- Diploma or Degree in Office Administration, Business Administration, Management, Information Technology or related field.
- 1-2 years working experience in customer service/support is required.
- Prior experience in project management will be considered an advantage.
- Proficiency in MS Office applications is required.
- Fluent in Greek and English language is required.
Skills:
- Organizational and multitasking skills
- Customer service skills
- Communication skills
- Sound judgement and critical thinking
- Project Management skills
- Ability to work in teams with good interpersonal skills
Benefits:
An attractive remuneration package will be offered to the successful candidate.