Advance Career, on behalf of our client, an IT Solutions Provider company located in Limassol, is seeking to recruit a Customer & Project Support Officer;

Responsibilities:

• Receive calls and record details of all customer requests, inquiries, comments, and complaints.
• Utilize information systems to record and handle customer support requests according to priority and SLA (Service Level Agreement), maintain logs and records of calls, activities and other information.
• Ensure that established customer service levels are maintained.
• Generate reports of SLA Cases to Supervisor.
• Maintain working knowledge of all company products and services.
• Assist in the planning, monitoring, controlling and administration of projects.

Qualifications:

• Diploma or Degree in Office Administration, Business Administration, Management, Information Technology or related field.
• 1-2 years working experience in customer service/support is required.
• Prior experience in project management will be considered an advantage.
• Proficiency in MS Office applications is required.
• Fluent in Greek and English language is required.

Skills:

• Organizational and multitasking skills
• Customer service skills
• Communication skills
• Sound judgement and critical thinking
• Project Management skills
• Ability to work in teams with good interpersonal skills

Benefits:
An attractive remuneration package will be offered to the successful candidate.